*{box-sizing:border-box} [hidden]{display:none!important}
html[data-startup="loading"] .shell,html[data-startup="failed"] .shell,html[data-ticket-opening] .shell{visibility:hidden}
html[data-ticket-opening]{overflow-anchor:none}
.ticket-skeleton{position:fixed;z-index:10;inset:0;display:grid;grid-template-columns:192px minmax(0,1fr);background:#f4f7fb;overflow:hidden}
.ticket-skeleton-rail{display:grid;align-content:start;gap:16px;padding:20px 16px;background:#152e51}
.ticket-skeleton-rail span,.ticket-skeleton-card span{display:block;border-radius:6px;animation:ticket-skeleton-pulse 1.4s ease-in-out infinite alternate}
.ticket-skeleton-rail span{height:13px;width:72%;background:#416085}
.ticket-skeleton-rail span:first-child{width:88%;height:44px;margin-bottom:12px}
.ticket-skeleton-content{display:grid;grid-template-columns:minmax(0,1fr) minmax(175px,240px);gap:14px;padding:clamp(14px,3vw,38px);align-items:start}
.ticket-skeleton-thread{display:grid;gap:12px}
.ticket-skeleton-card{min-width:0;display:grid;align-content:start;gap:12px;padding:15px;background:#fff;border:1px solid var(--border);border-radius:10px}
.ticket-skeleton-card span{height:12px;background:#dce5f1}
.ticket-skeleton-card span:first-child{width:35%;height:15px}
.ticket-skeleton-card span:nth-child(2){width:70%}
.ticket-skeleton-card span:nth-child(3){width:52%}
.ticket-skeleton-composer{min-height:clamp(150px,32vh,280px)}
.ticket-skeleton-context{min-height:150px}
.ticket-skeleton-context span:nth-child(n+2){width:100%;height:22px}
@keyframes ticket-skeleton-pulse{from{opacity:.5}to{opacity:1}}
@media(max-width:950px){.ticket-skeleton{grid-template-columns:156px minmax(0,1fr)}}
@media(max-width:730px){.ticket-skeleton,.ticket-skeleton-content{grid-template-columns:1fr}.ticket-skeleton{grid-template-rows:auto 1fr}.ticket-skeleton-rail{padding:12px}.ticket-skeleton-rail span:not(:first-child),.ticket-skeleton-context{display:none}.ticket-skeleton-rail span:first-child{width:88px;height:20px;margin:0}}
@media(prefers-reduced-motion:reduce){.ticket-skeleton span{animation:none}}
html[data-startup="failed"] .ticket-skeleton{display:none}
#dispatch-startup{position:absolute;top:20vh;left:50%;transform:translateX(-50%);width:min(520px,calc(100% - 40px));padding:28px;background:white;border:1px solid #dbe4ef;border-radius:14px;font:15px/1.6 -apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:#182b43}
#dispatch-startup h1{font-size:23px;margin-bottom:12px}#dispatch-startup a{display:inline-block;margin-top:15px;color:#194fa3}#dispatch-startup small{margin-top:14px}
:root{font:14px/1.45 -apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:#182b43;background:#f4f7fb;--muted:#52647a;--border:#dbe4ef;--blue:#194fa3;--white:#fff}
body{margin:0}button,input,textarea{font:inherit}button{cursor:pointer}button:focus-visible,textarea:focus-visible,summary:focus-visible{outline:3px solid #5e93e8;outline-offset:3px}svg{width:19px;height:19px;fill:none;stroke:currentColor;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round;flex:none}.symbols{position:absolute;width:0;height:0}.sr{position:absolute;width:1px;height:1px;clip-path:inset(50%);overflow:hidden}
h1,h2,p{margin:0}h1{font-size:clamp(27px,3vw,42px);line-height:1.12;letter-spacing:-.045em}h2{font-size:15px;letter-spacing:-.014em}small,.muted{color:var(--muted)}small{display:block;font-size:12px}.shell{display:grid;grid-template-columns:192px minmax(0,1fr);min-height:100vh}
.rail{position:sticky;top:0;height:100vh;background:linear-gradient(155deg,#203b5e,#122541 62%);color:#e0ebfb;padding:20px 13px;display:flex;flex-direction:column;gap:16px}.brand{border-radius:10px;background:#fff;color:#305179;width:131px;padding:10px}.brand img{display:block;width:110px}.brand span,.nav-title,.preview,.eyebrow{font-size:10px;font-weight:800;letter-spacing:.13em}.nav-title{color:#aac0db;margin:9px 8px 0}.rail nav{display:grid;gap:5px}.rail button{background:transparent;color:inherit;border:0;text-align:left;display:flex;align-items:center;gap:9px;padding:10px 8px;border-radius:8px;font-weight:680;font-size:13px}.rail button:hover,.rail button[aria-current]{background:#2a4a73}.rail button[aria-current]{box-shadow:inset 3px 0 #92bdf8}.rail button span{margin-left:auto;background:#44648e;padding:0 6px;border-radius:4px}.rail-footer{margin-top:auto;display:flex;align-items:center;gap:9px;border-top:1px solid #436084;padding-top:13px}.rail-footer small{color:#b6c8de}
.top{height:54px;background:#fff;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;padding:0 clamp(14px,3vw,46px);font-weight:680;font-size:12px}.divider{color:#8999ab;margin:0 5px}.preview{background:#ecf2fa;color:#405778;padding:5px 7px;border-radius:5px;white-space:nowrap}main{max-width:1500px;margin:0 auto;padding:20px clamp(14px,3vw,46px) 32px}.ticket-heading{margin-bottom:20px}.back,.text-button{display:inline-flex;align-items:center;gap:5px;background:none;color:var(--blue);border:0;padding:0;font-weight:700;font-size:12px}.back svg{width:16px}.ticket-overline,.ticket-sub{display:flex;align-items:center;gap:8px;color:var(--muted);margin:9px 0}.ticket-overline{font-weight:750;font-size:11px;letter-spacing:.055em}.ticket-sub{font-size:13px}
.ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) minmax(220px,272px);gap:18px;align-items:start}.conversation,.context{display:grid;gap:9px;min-width:0}.context{position:sticky;top:16px}.section-head,.card-title,.queue-head{display:flex;justify-content:space-between;align-items:center;gap:7px}.section-head span,.queue-head span{color:var(--muted);font-size:12px}.message,.card,.queue,.composer{background:#fff;border:1px solid var(--border);border-radius:11px;min-width:0}.message{padding:11px 14px}.message summary,.message header,.person{display:flex;gap:9px;align-items:center}.message summary{cursor:pointer;list-style:none}.message summary::-webkit-details-marker{display:none}.message summary::after{content:'⌄';color:var(--blue)}.message time{margin-left:auto;white-space:nowrap;color:var(--muted);font-size:11px}.message p{margin:9px 0 0 43px}.avatar{width:33px;height:33px;display:inline-grid;place-items:center;border-radius:50%;flex:none;background:#e0ebfa;color:#264d82;font-size:11px;font-weight:800}.agent,.mint{background:#dbf0e7;color:#285f4d}.lilac{background:#ece4fb;color:#5d4387}.mini{width:22px;height:22px;font-size:9px}.badge{font-size:11px;font-weight:750;line-height:1.3;padding:4px 7px;border-radius:6px;background:#edf1f6;color:#425976;white-space:nowrap}.badge.amber{background:#fff0d0;color:#744b09}.badge.blue{background:#e8f0ff;color:#254b89}
.card{padding:13px}.sla{display:flex;gap:8px;align-items:center;background:#fff5df;color:#704c15;border-radius:7px;padding:8px;margin:10px 0}.sla small{color:#765c34}.card dl{display:grid;grid-template-columns:1fr auto;gap:8px 5px;align-items:center;margin:8px 0 0;font-size:12px}.card dt{color:var(--muted)}.card dd{margin:0;display:flex;align-items:center;gap:5px;font-weight:690}.dot{width:7px;height:7px;background:#5b7fa8;border-radius:50%}.card .person{margin-top:8px}.email,.activity p{color:var(--muted);font-size:12px;margin-top:7px;overflow-wrap:anywhere}.activity summary{cursor:pointer;font-weight:750}.activity summary span{float:right;color:var(--muted)}
.composer{border-color:#9eb9e4;box-shadow:0 4px 15px #2c518315;margin-top:3px}.composer:focus-within{border-color:#5a88d1}.modes{display:flex;gap:5px;padding:8px 11px;border-bottom:1px solid var(--border)}.modes button{border:0;border-radius:6px;background:transparent;color:#405773;padding:5px 8px;font-weight:750;font-size:12px}.modes button[aria-pressed=true]{background:#e9f1ff;color:#194fa3}.recipient,.internal{padding:9px 12px;border-bottom:1px solid #e7edf5;font-size:12px;color:var(--muted);display:flex;align-items:center;gap:8px}.recipient-chip{background:#f0f4fa;border-radius:5px;padding:3px 6px;font-weight:700;color:#273f60}.recipient-chip span{font-weight:500;color:#52647a}.internal{background:#fff4db;color:#704c15}.composer textarea{border:0;display:block;width:100%;min-height:130px;padding:13px 12px;resize:vertical;background:#fff;color:#182b43;outline:none}.composer textarea:focus-visible{outline:none}.composer-footer{border-top:1px solid var(--border);padding:8px 10px;display:flex;align-items:center;gap:7px}.tools{display:flex;align-items:center;margin-right:auto}.icon-button{border:1px solid transparent;border-radius:7px;background:transparent;color:#405e85;display:grid;place-items:center;width:35px;height:35px}.icon-button:hover{background:#eaf1fc}.icon-button svg{width:17px;transform:translate(2px,-1px)}.quiet,.primary{display:inline-flex;align-items:center;justify-content:center;gap:5px;white-space:nowrap;border-radius:7px;padding:7px 9px;font-weight:730;font-size:12px}.quiet{background:#fff;border:1px solid var(--border);color:#365377}.primary{background:#194fa3;border:1px solid #194fa3;color:#fff}.primary svg{width:15px}.primary:hover{background:#143e82}#save-status{font-size:11px;color:#516782;text-align:right}.images{display:flex;flex-wrap:wrap;gap:8px;padding:0 12px}.images:empty{display:none}.image-chip{display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:6px;margin-bottom:8px;border:1px solid var(--border);border-radius:7px;padding:4px;min-width:0;font-size:11px}.image-chip img{width:48px;height:32px;object-fit:cover;border-radius:4px}.image-chip span{overflow-wrap:anywhere}.image-chip button{background:none;border:0;color:#435b79;padding:4px}
.list-head{margin:12px 0 18px}.list-head p{margin-top:6px;color:var(--muted)}.eyebrow{color:var(--blue);display:block;margin-bottom:5px}.queue{overflow:hidden}.queue-head{padding:10px 13px;background:#f0f5fc}.ticket-row{width:100%;display:grid;grid-template-columns:auto minmax(0,1fr) auto auto;align-items:center;gap:10px;text-align:left;background:white;border:0;border-top:1px solid var(--border);color:inherit;padding:11px 13px}.ticket-row:hover:is(button){background:#f6f9fe}.ticket-row time{font-size:11px;color:var(--muted)}.empty{padding:16px;color:var(--muted)}.directory{display:grid;grid-template-columns:1fr 1fr;gap:14px}.directory .text-button,.directory p{margin-top:10px}
dialog{width:min(510px,calc(100% - 24px));border:1px solid var(--border);border-radius:11px;padding:18px;color:inherit}dialog::backdrop{background:#10274680}dialog p{margin:8px 0}#review-content{white-space:pre-wrap;overflow-wrap:anywhere;margin:12px 0}#review-content img{max-width:100%;max-height:160px;display:block;margin:7px 0}
@media(max-width:950px){.shell{grid-template-columns:156px minmax(0,1fr)}.ticket-layout{grid-template-columns:minmax(0,1fr) 205px;gap:10px}}
@media(max-width:730px){.shell{display:block}.rail{position:static;height:auto;padding:8px 11px;gap:5px}.rail nav{display:flex;flex-wrap:wrap}.brand{display:flex;align-items:center;gap:8px;width:max-content;padding:4px 6px}.brand img{width:81px}.nav-title,.rail-footer{display:none}.rail button{padding:5px 7px}.top{height:40px}.ticket-layout,.directory{grid-template-columns:1fr}.context{position:static}.composer textarea{min-height:115px}.composer-footer{flex-wrap:wrap}.ticket-row{grid-template-columns:auto minmax(0,1fr) auto}.ticket-row time{display:none}.message p{margin-left:0}.recipient-chip span{overflow-wrap:anywhere}}
.composer .message-editor{height:215px;overflow-y:auto;padding:13px 12px;outline:0;white-space:pre-wrap;overflow-wrap:anywhere}
.composer .message-editor:empty::before{content:attr(data-placeholder);color:var(--muted);pointer-events:none}
.message-editor p{margin:0 0 .7em}.message-editor p:last-child{margin-bottom:0}
.message-editor img,#review-content img{display:block;max-width:100%;height:auto;max-height:none;object-fit:contain;margin:8px 0;border-radius:5px}
dialog{width:min(900px,calc(100% - 24px));max-height:calc(100dvh - 24px);overflow:auto}
.review-email-preview{margin:12px 0;padding:13px 12px;border:1px solid var(--border);border-radius:8px}
#review-content{margin:0}
#review .review-email-preview>.signature-preview{padding:16px 0 0;color:inherit}
#discard:hover{background:#fff0ef;color:#a22b39}

.queue-views,.queue-controls,.queue-result{display:flex;align-items:center;gap:8px;flex-wrap:wrap;padding:11px 15px;border-bottom:1px solid var(--border)}
.queue-views [data-filter]{border:0;background:transparent;color:#3a516d;border-radius:7px;padding:7px 9px;font-size:12px;font-weight:730}
.queue-views button[aria-pressed=true]{background:#e8f0ff;color:var(--blue)}
.queue-views button span{margin-left:4px;font-size:10px;background:#dbe7f9;padding:1px 5px;border-radius:5px}
.queue-controls input{width:100%;min-width:0;background:#fff;color:#304862;border:1px solid var(--border);border-radius:7px;padding:8px;font:inherit;font-size:12px}
.queue-controls .queue-search{flex:1;min-width:min(250px,100%)}
.rich-queue{--ticket-columns:72px minmax(0,1fr) 108px 68px 92px 112px}
.queue-result{display:grid;grid-template-columns:var(--ticket-columns);gap:16px;background:#f1f5fb;color:var(--muted);font-size:11px;font-weight:700}
.queue-result #queue-count{grid-column:span 2}

.queue-ticket{display:grid;grid-template-columns:var(--ticket-columns);gap:16px;align-items:center;padding:14px 15px;border-bottom:1px solid var(--border)}
.queue-ticket:last-of-type{border-bottom:0}
.ticket-id strong{font-size:20px;letter-spacing:-.035em;line-height:1.15;color:#1b4377}.ticket-id small{margin-top:4px}
.unread-dot{display:inline-block;margin:0 0 3px 5px;width:7px;height:7px;border-radius:50%;background:#1f61b6}
.queue-message{display:grid;grid-template-columns:auto minmax(0,1fr);gap:9px}.queue-message h2,.subject-link{font-size:14px;font-weight:760;line-height:1.35}
.subject-link{background:transparent;border:0;padding:0;color:var(--blue);text-align:left}.subject-link:hover{text-decoration:underline}
.queue-message p{margin-top:3px;font-size:12px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.customer-replied-badge{display:inline-block;vertical-align:middle;margin-left:4px;padding:2px 6px;border-radius:5px;background:#e4f4ef;color:#205749;font-size:11px;font-weight:700;white-space:nowrap}
.customer-replied-badge.is-new{background:#e7edff;color:#293e89}
.has-customer-reply .queue-message p{font-weight:650;color:#253e58}

.queue-metadata{display:contents}
.queue-metadata [data-column]{font-size:12px;font-weight:500;line-height:1.4;color:#344d6a;min-width:0}
.queue-metadata .badge,.queue-metadata .priority-chip{padding:0;background:none;color:inherit;font:inherit;white-space:normal}
.queue-metadata .priority-chip.high{color:#805416}
.queue-metadata small{font-size:11px;font-weight:400;color:var(--muted);margin-top:1px}
.queue-sla .sla-chip{display:block}
.queue-sla .sla-chip b{font:inherit;font-variant-numeric:tabular-nums}
.queue-sla .sla-chip.due-soon,.queue-sla .sla-chip.due-soon small{color:#805416}
.queue-sla .sla-chip.breached,.queue-sla .sla-chip.breached small{color:#a02d3c}
.queue-ticket:is([data-status="Resolved"],[data-status="Closed"]){background:#f5f6f7;filter:grayscale(1)}
.queue-ticket:is([data-status="Resolved"],[data-status="Closed"]) :is(.ticket-id strong,.subject-link){color:#414b57}
.queue-sort{position:relative;font-size:12px;color:#344d6a}
.queue-sort summary{display:flex;align-items:center;gap:6px;list-style:none;cursor:pointer;border:1px solid var(--border);border-radius:7px;padding:7px 9px;background:#fff;white-space:nowrap}
.queue-sort summary::-webkit-details-marker{display:none}
.queue-sort summary b{color:#233f62}
.queue-sort[open] summary{background:#edf3fc;border-color:#a0b8db}
.queue-sort-options{position:absolute;right:0;top:100%;z-index:3;width:170px;max-width:75vw;padding:7px;margin-top:5px;background:#fff;border:1px solid var(--border);border-radius:10px;box-shadow:0 5px 18px #243c6326}
.queue-sort-options [role=group]+[role=group]{border-top:1px solid var(--border);margin-top:6px;padding-top:6px}
.queue-sort-options button{display:flex;align-items:center;justify-content:space-between;width:100%;min-height:31px;padding:5px 9px;border:0;border-radius:6px;background:transparent;color:inherit;text-align:left;font:inherit;cursor:pointer}
.queue-sort-options button:hover,.queue-sort-options button:focus-visible{background:#f1f5fb}
.queue-sort-options button[aria-pressed=true]{background:#e3efff;color:#164e9f}
.queue-sort-options button[aria-pressed=true]::after{content:"✓";font-weight:700}
@media(max-width:600px){.queue-sort-options{left:0;right:auto}}
.queue-columns{position:relative}
.queue-columns summary{display:flex;align-items:center;gap:5px;list-style:none;cursor:pointer;border:1px solid var(--border);border-radius:7px;padding:7px 9px;font-size:12px;color:#344d6a}
.queue-columns summary::-webkit-details-marker{display:none}
.queue-columns summary svg{width:16px;height:16px}
.queue-columns[open] summary{background:#edf3fc}
.queue-columns fieldset{position:absolute;right:0;top:100%;z-index:2;min-width:156px;margin:6px 0 0;border:1px solid var(--border);border-radius:8px;background:#fff;box-shadow:0 4px 15px #243c6326;padding:8px 12px;font-size:12px}
.queue-columns legend{background:#fff;padding:0 4px;color:var(--muted)}
.queue-columns label{display:flex;align-items:center;gap:7px;padding:4px 0;white-space:nowrap}
.queue-columns input{width:auto;margin:0;accent-color:var(--blue)}
.rich-queue:has(.queue-columns[open],.queue-sort[open]){overflow:visible}
@media(max-width:1080px){
  .queue-result{display:flex}
  .queue-column-label{display:none}
  .queue-ticket{grid-template-columns:67px minmax(0,1fr);gap:8px 13px}
  .queue-metadata{display:grid;grid-column:2;grid-template-columns:repeat(var(--visible-columns,4),minmax(0,1fr));gap:8px}
  .queue-metadata:not(:has(> :not([hidden]))){display:none}
}
@media(max-width:730px){
  .queue-views,.queue-controls{
    display:grid;
    grid-template-columns:repeat(2,minmax(0,1fr));
    gap:8px;
    padding:10px;
    align-items:stretch;
  }
  .queue-views [data-filter]{
    display:flex;
    align-items:center;
    justify-content:space-between;
    gap:5px;
    min-height:44px;
    padding:7px 9px;
    background:#f4f7fb;
    text-align:left;
    line-height:1.25;
  }
  .queue-views [data-filter] span{flex:none;margin:0}
  .queue-views [data-filter][aria-pressed=true]{background:#e8f0ff;box-shadow:inset 0 0 0 1px #b7cef1}
  .queue-views [data-filter="followed"]{grid-column:1/-1}
  .queue-views #new-ticket{grid-column:1/-1;min-height:44px;margin:2px 0 0}
  .queue-controls .queue-search{grid-column:1/-1;min-width:0}
  .queue-controls :is(input[type=search],select,button,summary){width:100%;min-height:44px}
  .queue-controls select{min-width:0}
}
@media(max-width:540px){
  .queue-ticket{grid-template-columns:minmax(0,1fr);gap:8px;padding:12px}
  .queue-metadata{grid-column:1}
  .queue-result{padding:9px 11px}
}

/* Use the same type and shape for priority and SLA indicators. */
.queue-metadata .priority-chip,
.queue-sla .sla-chip{
  display:inline-block;
  padding:4px 7px;
  border-radius:6px;
  background:#f0f3f7;
}
.queue-metadata .priority-chip.urgent{background:#fcebee;color:#a02d3c}
.queue-metadata .priority-chip.high{background:#fcebe4;color:#803d24}
.queue-metadata .priority-chip.normal,.queue-metadata .priority-chip.medium{background:#eaf0fa;color:#35527c}
.queue-metadata .priority-chip.low{background:#e8f2ec;color:#2c5c44}
.queue-sla .sla-chip.on-track,
.queue-sla .sla-chip.met{background:#e8f2ec;color:#2c5c44}
.queue-sla .sla-chip.due-soon{background:#fff3d8}
.queue-sla .sla-chip.breached{background:#fcebee}
.queue-sla .sla-chip small{color:inherit}

#group-members,#group-notice{font-size:11px;color:var(--muted)}
#group-notice:empty{display:none}
.ticket-id a{color:inherit;text-decoration:none}
.ticket-id a:hover{text-decoration:underline}
.subject-link{text-decoration:none}
.ticket-actions:has(> button:not([hidden])){display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;margin-top:12px;padding-top:12px;border-top:1px solid var(--border)}
.ticket-actions button{min-width:0;white-space:normal}
.ticket-actions #claim-ticket,.ticket-actions #ticket-archive{grid-column:1 / -1}
.review-actions{display:flex;justify-content:flex-end;gap:8px}
#ticket-status,#review-status{max-width:100%}
#review-status-label{display:flex;align-items:center;justify-content:space-between;gap:10px;flex-wrap:wrap;margin:14px 0;padding:12px;border:1px solid var(--border);border-radius:10px;background:#f5f8fc;color:var(--muted);font-size:12px}
#review-status-label strong{display:block;color:#203e65;font-size:13px}
#review-status-label small{display:block;margin-top:3px;font-size:12px}
#status-notice{font-size:11px;color:var(--muted);margin:4px 0 0}
#status-notice:empty{display:none}

/* Shared controls for native selects and expandable assignment. */
:root{
  --dropdown-chevron:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 16 16'%3E%3Cpath d='m4.5 6.5 3.5 3.5 3.5-3.5' fill='none' stroke='%23566e88' stroke-linecap='round' stroke-linejoin='round' stroke-width='1.4'/%3E%3C/svg%3E");
}
select{
  appearance:none;
  box-sizing:border-box;
  min-height:34px;
  border:1px solid #e2e9f1;
  border-radius:9px;
  background:#f6f8fb var(--dropdown-chevron) no-repeat right 8px center / 16px;
  color:#304862;
  cursor:pointer;
  padding:6px 29px 6px 10px;
  font:500 12px/1.35 system-ui,sans-serif;
}
select:hover{background-color:#eef3f8;border-color:#cbd9e8}
select:focus-visible{outline:2px solid #547eaf;outline-offset:2px}
@media(forced-colors:active){select{appearance:auto}}

/* Keep the native control and style its open menu where the browser supports it. */
@supports (appearance:base-select) and selector(select::picker(select)){
  @media (forced-colors:none){
    select,select::picker(select){appearance:base-select}
    select{background-image:none;padding-inline-end:9px;gap:8px}
    select::picker-icon{content:"";width:16px;height:16px;background:var(--dropdown-chevron) center/contain no-repeat}
    select:open::picker-icon{transform:rotate(180deg)}
    select::picker(select){
      margin-block:5px;
      padding:5px;
      border:1px solid #dce6f0;
      border-radius:12px;
      background:#fff;
      color:#304862;
      box-shadow:0 9px 25px #172e4924,0 2px 5px #172e490d;
      font:500 12px/1.4 system-ui,sans-serif;
    }
    select option{min-height:33px;align-items:center;gap:12px;padding:6px 9px;border-radius:7px}
    select option:checked{background:#eaf1fb;color:#1e467b}
    select option:hover,select option:focus-visible{background:#f0f5fa;outline:1px solid #c8daee;outline-offset:-1px}
    select option::checkmark{order:1;margin-inline-start:auto;color:#2d629c}
  }
}

#apply-assignment{margin-top:9px}
#ticket-auto-close{margin-top:8px}
.settings-layout{display:grid;grid-template-columns:minmax(0,660px) minmax(270px,340px);gap:16px;align-items:start}
.settings-mailbox{grid-column:1 / -1}
.mailbox-health-details{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,12rem),1fr));gap:10px;margin:16px 0}
.mailbox-health-details>div{min-width:0;padding:12px 14px;background:#f4f7fb;border-radius:10px}
.mailbox-health-details dt{color:#53657e;font-size:12px}
.mailbox-health-details dd{margin:4px 0 0;font-weight:650;overflow-wrap:anywhere}
.mailbox-health-actions{display:flex;align-items:center;flex-wrap:wrap;gap:8px}

.sandbox-notice{max-width:1500px;margin:0 auto;padding:10px clamp(14px,3vw,46px) 0;font-size:12px;line-height:1.5}
#ticket-settings{display:grid;gap:12px;min-width:0}
.settings-section{display:grid;gap:8px;padding:16px}
.settings-section h2{font-size:16px}
#close-delay{justify-self:start;max-width:100%}
.integration-heading{display:flex;align-items:center;justify-content:space-between;gap:8px;padding-top:8px;border-top:1px solid var(--border)}
.integration-heading h3{margin:0;font-size:13px}
#discord-settings,.discord-test{display:grid;gap:7px;min-width:0}
#discord-settings label{font-weight:600}
#discord-settings :is(input,select){width:100%;min-width:0;padding:8px 10px;border:1px solid var(--border);border-radius:8px;color:inherit;font:inherit;background:white}
#discord-settings .review-actions{margin:4px 0}
.discord-test{padding-top:10px;border-top:1px solid var(--border)}
#discord-test{justify-self:start}
#discord-settings .discord-ping{display:flex;align-items:center;gap:6px}
#discord-settings .discord-ping input{width:auto;margin:0}
#discord-status{margin:0;overflow-wrap:anywhere}
#discord-status:empty{display:none}
@media(max-width:780px){.settings-layout{grid-template-columns:minmax(0,1fr)}}
#ticket-settings fieldset{min-width:0;display:grid;gap:8px;margin:4px 0 0;padding:12px;border:1px solid var(--border);border-radius:9px}
#ticket-settings legend{padding-inline:4px;font-weight:650}
#ticket-settings label{display:grid;gap:4px;color:var(--muted)}
#ticket-settings :is(input,textarea){width:100%;padding:8px 10px;border:1px solid var(--border);border-radius:8px;color:inherit;font:inherit}
#ticket-settings .review-actions{align-items:center}
#ticket-settings .sender-name-toggle{display:flex;gap:20px;color:inherit;border-color:var(--border)}
#ticket-settings .sender-name-toggle input{width:36px;min-width:36px;height:21px;padding:0;border-radius:14px}
.sender-name-preview{display:grid;gap:4px;padding:12px 14px;margin:12px 0;border:1px solid var(--border);border-radius:9px;background:var(--theme-control,#f4f7fb);overflow-wrap:anywhere}
.sender-name-preview strong{font-size:15px}
.template-token-guide{padding:12px;border:1px solid var(--border);border-radius:9px;background:#f6f8fb}
.template-token-guide summary{cursor:pointer;font-weight:650}
.template-token-guide p{margin-top:8px}
#ticket-settings .template-token-guide dl{grid-template-columns:minmax(0,1fr) minmax(0,2fr);gap:6px 10px;align-items:start}
#ticket-settings .template-token-guide dd{font-weight:400}
.template-token-guide code{overflow-wrap:anywhere;color:#234d80}

.card .ticket-fields{grid-template-columns:minmax(0,1fr);gap:0;margin:0}
.ticket-fields dt{font-size:11px;margin-bottom:4px}
.ticket-fields dd+dt{margin-top:12px}
.ticket-fields select{width:100%;max-width:100%}
.ticket-company-picker{position:relative}
#ticket-company-toggle{width:100%;text-align:left;overflow-wrap:anywhere}
#ticket-company-toggle::after{content:"▾";float:right;margin-left:6px}
#ticket-company-popup{position:absolute;inset-inline:0;top:100%;z-index:5;padding:8px;background:white;border:1px solid #dce4ee;border-radius:8px;box-shadow:0 8px 22px #203b5e24}
#ticket-company-search{width:100%;margin-bottom:6px}
#ticket-company-options{max-height: min(220px, 35vh);overflow-y:auto}
#ticket-company-options button{display:block;width:100%;text-align:left;overflow-wrap:anywhere}
.card .ticket-field-section{border-top:1px solid var(--border);padding-top:10px;margin-top:10px}

.example-thread:not([hidden]){display:grid;gap:8px}
.sandbox-thread{display:grid;gap:9px;min-width:0}
.thread-image{display:block;width:fit-content;max-width:100%;margin:10px 0 0}
.thread-image img{display:block;max-width:100%;max-height:260px;border:1px solid var(--border);border-radius:8px}
.middle-messages > summary{display:flex;align-items:center;gap:12px;padding:6px 0;color:var(--muted);font-size:12px;font-weight:650;cursor:pointer;list-style:none}
.middle-messages > summary::-webkit-details-marker{display:none}
.middle-messages > summary::before,.middle-messages > summary::after{content:'';height:1px;flex:1;background:var(--border)}
.middle-messages > summary:hover{color:var(--blue)}
.middle-messages:not([open]) > summary > span:last-child,.middle-messages[open] > summary > span:first-child{display:none}
.middle-messages > div{display:grid;gap:8px;margin-top:6px}
.sandbox-thread .message p{white-space:pre-wrap;overflow-wrap:anywhere}
.trimmed-content{margin:4px 0 0;min-width:0;color:var(--muted);font-size:12px}
.trimmed-content > summary{display:flex;align-items:center;justify-content:center;width:28px;min-height:28px;margin-left:-6px;padding:0;border-radius:5px;background:transparent;color:var(--muted);cursor:pointer;list-style:none}
.trimmed-content > summary::-webkit-details-marker{display:none}
.trimmed-content > summary::after{content:none}
.trimmed-content > summary:hover{background:var(--theme-hover,#edf1f6);color:var(--blue)}
.trimmed-content > summary svg{width:14px;height:14px;fill:none;stroke:currentColor;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round;flex-shrink:0}
.trimmed-content[open] > summary svg{transform:rotate(180deg)}
.trimmed-body{margin:5px 0 0 43px;padding:2px 0 2px 12px;border-left:2px solid var(--border);line-height:1.55;overflow-wrap:anywhere}
.message .trimmed-body p{margin:0 0 6px;color:inherit;font-size:12px;white-space:pre-wrap}
.trimmed-body p:last-child{margin-bottom:0}
.trimmed-body > div+div{margin-top:12px;padding-top:10px;border-top:1px solid var(--border)}
.trimmed-body .thread-image{margin:6px 0 0}
.trimmed-body .thread-image img{height:auto;border:0;border-radius:0}
.message p.thread-inline-quote{padding-left:10px;border-left:2px solid var(--border);color:var(--muted);font-size:13px}
@media(max-width:730px){.trimmed-body{margin-left:0}.trimmed-content > summary{width:32px;min-height:32px}}
.thread-actions{display:flex;justify-content:flex-end;gap:14px}
.merged-thread-label a:hover,.merged-message-origin:hover{text-decoration:underline}
.thread-entry summary:focus-visible{outline:2px solid var(--blue);outline-offset:4px;border-radius:4px}
.thread-entry[open] summary::after{transform:rotate(180deg)}
.thread-byline{flex:1;min-width:0}
.thread-author{display:flex;align-items:center;flex-wrap:wrap;gap:3px 8px}
.thread-kind{color:var(--muted);font-size:11px}
.thread-byline small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.thread-entry[open] .thread-byline small{display:none}
.thread-entry.agent-reply{background:#f3f5f7}
.thread-entry.private-note{background:#fffbef;border-color:#ecdfba}
.private-note .thread-kind{background:#f8ebc7;color:#6c4d12;border-radius:5px;padding:1px 5px}
.thread-entry > summary{display:grid;grid-template-columns:33px minmax(0,1fr) auto 12px;gap:8px}
.thread-meta{display:inline-flex;align-items:center;justify-content:flex-end;gap:5px;min-width:0}
.thread-meta .thread-timestamp{margin:0;font-size:11px;font-weight:500;line-height:1.5;font-variant-numeric:tabular-nums;letter-spacing:.01em}
@media(max-width:730px){
  .thread-entry > summary{grid-template-columns:33px minmax(0,1fr) 12px;gap:3px 8px}
  .thread-entry > summary > .avatar{grid-column:1;grid-row:1/3;align-self:start}
  .thread-entry > summary > .thread-byline{grid-column:2;grid-row:1}
  .thread-entry > summary > .thread-meta{grid-column:2;grid-row:2;justify-content:flex-start}
  .thread-entry > summary::after{grid-column:3;grid-row:1}
}

#new-ticket{margin-inline-start:auto;white-space:nowrap}
#detail-channel{text-transform:uppercase}
#ticket-create{width:min(960px,calc(100% - 24px));padding:20px;background:white;border:1px solid var(--border);border-radius:11px;position:fixed;inset:12px;margin:auto;height:max-content;max-height:calc(100dvh - 24px);overflow:auto;z-index:30;box-shadow:0 12px 44px #10274638}
.create-ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 232px;gap:20px;align-items:start}
.create-ticket-main,.create-ticket-side{display:grid;min-width:0;gap:10px}
.create-contact-summary{min-width:0;padding:14px;border:1px solid var(--border);border-radius:9px;background:#f6f8fb;overflow-wrap:anywhere}
.create-contact-summary h3{margin:0 0 10px;font-size:13px}
#ticket-create .create-contact-summary p{margin:4px 0 0;color:var(--muted)}
.ticket-picker{position:relative}
.required-mark{color:#a63443}
.ticket-picker ul{position:absolute;z-index:2;inset-inline:0;top:100%;max-height:216px;overflow:auto;margin:4px 0 0;padding:4px;list-style:none;background:white;border:1px solid var(--border);border-radius:9px;box-shadow:0 10px 24px #10274624}
.ticket-picker li{padding:7px 9px;border-radius:6px;cursor:pointer;overflow-wrap:anywhere}
.ticket-picker li:is(:hover,[aria-selected="true"]){background:#edf4fe}
.ticket-picker small{display:block;color:var(--muted)}
@media(max-width:620px){
  .create-ticket-layout{grid-template-columns:minmax(0,1fr);gap:12px}
}
#ticket-create form{display:grid;gap:12px}
#ticket-create p{margin:0 0 4px}
#ticket-create label{display:block;color:var(--muted);font-size:12px}
#ticket-create :is(input,textarea,select){width:100%;margin-top:4px}
#ticket-create :is(input,textarea){display:block}
#ticket-create :is(input,textarea){padding:8px 10px;border:1px solid var(--border);border-radius:8px;background:#fff;color:var(--ink);font:inherit}
#ticket-create textarea{resize:vertical}
#ticket-create textarea[name="body"]{min-height:clamp(132px,25dvh,224px)}
.create-field-help{margin-top:-6px}
.create-ticket-fields{display:grid;grid-template-columns:minmax(0,1fr);gap:7px}
#ticket-create .create-ticket-fields select{height:28px;min-height:28px;margin-top:2px;padding-block:3px}
#ticket-create .review-actions{margin-top:0}
.manual-description p{white-space:pre-wrap;overflow-wrap:anywhere}
.queue-message p:empty{display:none}

.customer-layout{display:grid;grid-template-columns:minmax(235px,290px) minmax(0,1fr);gap:16px;align-items:start}
.rail-footer > div{min-width:0}
.rail-footer b{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.customer-directory,.company-header,.company-section{padding:16px}
#company-count{margin-inline-start:3px;font-weight:500}
.customers-heading,.customers-actions{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.customers-heading{justify-content:space-between}
.customers-actions{margin-inline-start:auto}
.customers-actions button{display:inline-flex;align-items:center;gap:6px;min-height:34px;white-space:nowrap}
.customers-actions svg{width:15px;height:15px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}
#remove-company{margin-inline-start:auto;color:#9b3541;white-space:nowrap}
#company-import,#company-remove,#contact-detach-dialog{width:min(480px,calc(100% - 24px))}
.company-file-label{display:block;color:var(--muted);font-size:12px}
.company-file-input{display:block;width:100%;margin-top:5px;padding:5px;border:1px solid var(--border);border-radius:9px;background:#f6f8fb;color:inherit;font:inherit}
.company-file-input::file-selector-button{margin-inline-end:10px;padding:7px 10px;border:1px solid var(--border);border-radius:6px;background:white;color:#304862;font:inherit;font-weight:650;cursor:pointer}
.company-file-input:not(:disabled)::file-selector-button:hover{background:#edf4fe}
#company-import-preview{max-height:160px;overflow:auto;padding-inline-start:22px}
#company-contacts-empty{margin-top:8px}
#directory-create{width:min(420px,calc(100% - 24px))}
#directory-create form,#directory-contact-fields{display:grid;gap:12px}
#directory-create label{display:grid;gap:4px;font-size:12px}
#directory-create input{width:100%;padding:8px 10px;border:1px solid var(--border);border-radius:8px;font:inherit}
#directory-create p{margin:0}
#directory-create-error{color:#a63443}
.customer-layout ul{margin:0;padding:0;list-style:none}
.customer-search{display:block;margin:16px 0 5px;color:var(--muted);font-size:12px}
#customer-search{width:100%;min-height:36px;padding:7px 10px;border:1px solid var(--border);border-radius:8px;background:#f6f8fb;color:inherit;font:inherit}
#company-list{display:grid;gap:3px;margin-top:12px}
#company-list a{display:flex;align-items:center;gap:9px;padding:8px;border:1px solid transparent;border-radius:8px;color:inherit;text-decoration:none}
#company-list a:hover{background:#f6f8fb}
#company-list a[aria-current]{background:#edf4fe;border-color:#d8e6fa}
#company-empty{margin-top:12px}
.company-list-name small,.company-profile small{display:block;color:var(--muted)}
.company-profile{display:grid;gap:12px;min-width:0}
.company-header{display:flex;gap:12px;align-items:center}
.company-header .avatar{width:42px;height:42px}
.company-header h2{font-size:20px}
.company-header p{margin-top:3px}
.company-section ul{margin-top:8px}
.company-section li{display:flex;align-items:center;gap:10px;padding:11px 0;min-width:0}
.company-section li+li{border-top:1px solid var(--border)}
.company-section li:last-child{padding-bottom:0}
.company-back{justify-self:start}
.contact-profile-link{display:flex;align-items:center;gap:10px;color:inherit;text-decoration:none;overflow-wrap:anywhere}
.contact-profile-link:hover b{color:var(--blue);text-decoration:underline}
#contact-email{color:var(--blue);overflow-wrap:anywhere}
#contact-tickets-empty{margin-top:8px}
#company-tickets li{justify-content:space-between;flex-wrap:wrap}
#company-tickets .subject-link{flex:1 1 180px}
#company-tickets .badge{white-space:normal}
.customer-layout :is(a,input,h2):focus-visible{outline:2px solid var(--blue);outline-offset:2px}
@media(max-width:730px){
  .customer-layout{grid-template-columns:minmax(0,1fr)}
  #company-list{grid-template-columns:repeat(auto-fit,minmax(min(100%,145px),1fr))}
}

.sandbox-alerts{position:fixed;z-index:20;top:64px;right:12px;width:min(300px,calc(100vw - 24px));display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px 12px;background:white;border:1px solid var(--border);border-left:4px solid var(--blue);border-radius:9px;color:#20344e;box-shadow:0 8px 24px #14263e30}
.sandbox-alerts > div{min-width:0}
.sandbox-alerts strong,.notification-subject{display:block}
.notification-subject{margin-top:2px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--muted);font-size:12px}
.sandbox-alerts button{flex:none}
.notification-sound-form{display:grid;gap:10px}
.notification-sound-form label{display:grid;gap:5px}
.notification-sound-actions{display:flex;gap:8px;flex-wrap:wrap}
.ticket-heading{position:relative}
.ticket-heading-left{display:flex;align-items:center;gap:10px;min-width:0}
.ticket-presence{position:relative;z-index:2;padding:4px;margin:-4px}
.ticket-presence button{animation:presence-pulse 2.6s ease-out infinite}
@keyframes presence-pulse{0%{box-shadow:0 0 0 0 #bb273550} 75%,100%{box-shadow:0 0 0 6px #bb273500}}
.ticket-presence button{display:grid;place-items:center;width:28px;height:28px;padding:0;border:1px solid #ead2d5;border-radius:50%;background:#fff;perspective:80px;cursor:pointer}
.viewer-coin{position:relative;width:22px;height:22px;transform-style:preserve-3d}
.viewer-count,.viewer-pencil{position:absolute;inset:0;display:grid;place-items:center;border-radius:50%;font-size:12px;font-weight:700;backface-visibility:hidden}
.viewer-count{background:#bb2735;color:white}
.viewer-pencil{transform:rotateY(180deg);background:#fff0f1;color:#a62331;font-size:16px}
.has-typing .viewer-coin{animation:viewer-flip 2.4s ease-in-out infinite}
@keyframes viewer-flip{0%,35%{transform:rotateY(0)} 50%,85%{transform:rotateY(180deg)} 100%{transform:rotateY(360deg)}}
#viewer-names{display:none;position:absolute;top:100%;left:0;width:max-content;max-width: min(270px, 75vw);padding:6px 10px;border-radius:7px;background:#20344e;color:white;font-size:12px;overflow-wrap:anywhere}
.ticket-presence:hover #viewer-names,.ticket-presence:focus-within #viewer-names{display:block}
.ticket-typing{display:flex;align-items:center;gap:6px;padding:8px 12px;background:#f2f4f6;color:#374d65;font-size:12px}
.typing-dots{display:inline-flex;gap:3px}
.typing-dots i{width:3px;height:3px;border-radius:50%;background:currentColor;animation:typing-bounce 1.2s ease-in-out infinite}
.typing-dots i:nth-child(2){animation-delay:.15s}
.typing-dots i:nth-child(3){animation-delay:.3s}
@keyframes typing-bounce{0%,60%,100%{transform:translateY(0)} 30%{transform:translateY(-3px)}}
@media(prefers-reduced-motion:reduce){.ticket-presence button,.has-typing .viewer-coin,.typing-dots i{animation:none}}

.account-settings{grid-template-columns:minmax(255px,340px) minmax(0,1fr);max-width:1060px;gap:20px}
.account-settings-stack{display:grid;gap:20px;min-width:0}
.account-settings .settings-section{gap:14px;padding:20px;min-width:0}
.account-settings h2{margin:0;font-size:17px}
.account-settings p{margin:0}
.account-settings [role="status"]:empty{display:none}
.account-identity{display:flex;align-items:center;gap:12px;padding:12px;background:#f4f7fb;border-radius:10px}
.account-identity .avatar{flex:none}
.account-identity strong,.account-identity [data-account-email]{display:block;overflow-wrap:anywhere}
.account-identity [data-account-email],.account-preference small{font-size:12px;color:var(--muted)}
.account-profile select,.account-signature select,.account-sound-picker select{min-width:0;max-width:100%;padding:8px 10px;border:1px solid var(--border);border-radius:8px;background:#fff;color:inherit;font:inherit}
.account-profile>label,.account-signature .signature-form label{font-weight:600}
.account-profile>label{margin-bottom:-8px}
.account-preference-list{border-block:1px solid var(--border)}
.account-preference{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:12px 0;line-height:1.45;font-weight:600;cursor:pointer}
.account-preference+.account-preference{border-top:1px solid var(--border)}
.account-preference small{display:block;margin-top:3px;font-weight:400}
.account-preference input{flex:none;width:18px;height:18px;margin:0;accent-color:var(--blue)}
.account-sound-picker{display:grid;gap:6px;font-weight:600}
.account-sound-picker small{font-weight:400}
.account-sound-actions{display:flex;gap:8px;flex-wrap:wrap;margin-top:2px}
.account-notifications>button{justify-self:start}
.account-signature [data-reply-preferences]{padding:0 12px;border:1px solid var(--border);border-radius:10px;background:#f4f7fb}
.account-signature [data-reply-preferences] [role="status"]:not(:empty){padding-bottom:10px}
.account-signature .signature-form button:not([type="submit"]){justify-self:start}
.account-signature [data-signature-sample]{border:1px solid var(--border);border-radius:10px;background:#f4f7fb;min-height:52px}
@media(max-width:1050px){.account-settings{grid-template-columns:minmax(0,1fr);max-width:700px}}
@media(max-width:540px){.account-settings,.account-settings-stack{gap:12px}.account-settings .settings-section{padding:15px}}

.context .sandbox-sla{display:grid;gap:6px}
.sandbox-sla .sla-overdue{color:#a52b3d}

.sla-policy-editor{grid-column:1 / -1;padding:22px;gap:10px}
.sla-policy-editor h2{font-size:22px}
.sla-policy-editor form{display:grid;gap:12px}
.sla-target-scroll{overflow-x:auto}
.sla-targets{width:100%;min-width:680px;border-collapse:separate;border-spacing:0;border:1px solid var(--border);border-radius:8px;overflow:hidden}
.sla-targets caption{text-align:left;padding:10px 0;font-weight:700}
.sla-targets th,.sla-targets td{text-align:left;padding:13px 12px;font-size:12px}
.sla-targets thead{background:#f4f6f8;color:#465b71}
.sla-targets tbody tr+tr > *{border-top:1px solid var(--border)}
.sla-targets td > input:not([type=checkbox]),.sla-targets select{width:100%;min-width:75px;padding:7px 8px;border:1px solid var(--border);border-radius:7px;background:white;color:inherit;font:inherit}
.sla-priority{display:inline-flex;align-items:center;gap:7px;font-weight:600;white-space:nowrap}
.sla-priority input{box-sizing:border-box;flex:none;width:16px;height:16px;border:0;padding:3px;background:none;cursor:pointer}
.sla-priority input::-webkit-color-swatch-wrapper{padding:0}
.sla-priority input::-webkit-color-swatch{border:0;border-radius:50%}
.sla-priority input::-moz-color-swatch{border:0;border-radius:50%}
.sla-switch{appearance:none;display:inline-block;width:32px;height:19px;border:0;border-radius:20px;background:#acb8c5;vertical-align:middle;cursor:pointer}
.sla-switch::before{content:'';display:block;width:13px;height:13px;margin:3px;border-radius:50%;background:white}
.sla-switch:checked{background:#2468ec}
.sla-switch:checked::before{transform:translateX(13px)}
.sla-target-actions{display:flex;align-items:center;justify-content:flex-end;gap:12px}

.sla-business-hours{border:1px solid #dbe3ee;border-radius:10px;padding:12px 16px}
.sla-business-hours summary{cursor:pointer;font-weight:650}
.sla-business-hours label{display:inline-grid;gap:4px;font-size:13px}
.sla-business-hours :is(select,input){border:1px solid #dbe3ee;border-radius:7px;padding:6px 8px;background:white;color:inherit}
.sla-week{max-width:460px;margin-block:12px;border-block:1px solid var(--border)}
.sla-week fieldset{min-width:0;margin:0;border:0;padding:0}
.sla-week fieldset+fieldset{border-top:1px solid var(--border)}
.sla-week legend{position:absolute;width:1px;height:1px;padding:0;overflow:hidden;clip-path:inset(50%)}
.sla-day{display:grid;grid-template-columns:5.5em minmax(0,1fr) auto;align-items:start;gap:8px;padding:6px 0;font-size:13px}
.sla-day strong{padding-top:5px}
.sla-shifts:empty::before{content:'Closed';display:block;padding-top:5px;color:#53667b}
.sla-shifts .sla-schedule-entry{align-items:center;gap:5px;margin-bottom:0}
.sla-shifts .sla-schedule-entry+.sla-schedule-entry{margin-top:5px}
.sla-schedule-entry{display:flex;flex-wrap:wrap;align-items:end;gap:8px;margin-bottom:8px}
.sla-business-hours button{padding:5px 8px;font-size:12px}
.sla-holidays strong{display:block;margin-bottom:8px}

.sla-week input{box-sizing:border-box;width:76px;padding:4px 6px;font:inherit}

.sla-schedule-tabs{display:flex;gap:6px;margin-top:12px}
.sla-schedule-tabs button[aria-pressed="true"]{background:#e7effc;color:#20497f;border-color:#b7cbeb}
.sla-recurring-holidays{display:flex;flex-wrap:wrap;gap:8px 16px;margin:0 0 14px;border:1px solid var(--border);border-radius:8px;padding:8px 12px}
.sla-recurring-holidays label{display:inline-flex;align-items:center;gap:6px}
.sla-recurring-holidays input{margin:0}

.sla-day-actions{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:4px}
.sla-shifts.has-lunch .sla-schedule-entry+.sla-schedule-entry::before{content:'Lunch break';flex-basis:100%;font-size:11px;color:#53667b}


.thread-entry:is(.new-customer-reply,.new-staff-message){border-color:#67bf96;background:var(--message-pulse-base,#f0fbf5);box-shadow:0 0 0 2px #a5e1c450;animation:customer-reply-pulse 1.15s ease-in-out 3}
.new-customer-reply .thread-kind{color:#145539;background:#d6f4e4;border-radius:12px;padding:2px 7px;font-weight:700}
@keyframes customer-reply-pulse{50%{background:var(--message-pulse-peak,#dbf7e8);box-shadow:0 0 0 4px #67bf9655}}
@media(prefers-reduced-motion:reduce){.thread-entry:is(.new-customer-reply,.new-staff-message){animation:none}}

.work{display:flex;flex-direction:column;min-height:100vh}
.dispatch-release{margin-top:auto;flex:none;padding:4px 14px 8px;color:var(--muted);font-size:11px;text-align:end}
html[data-ticket-view] .work{min-height:0}

/* Cloud workspace controls reuse the approved Dispatch visual system. */
.workspace-switcher{max-width:240px;margin-right:12px}
.admin-tabs{display:flex;flex-wrap:wrap;gap:6px;margin:12px 0 18px}
.admin-tabs button{border:1px solid #dce4ee;border-radius:8px;background:#fff;color:#415972;padding:9px 13px;font:inherit;cursor:pointer}
.admin-tabs button[aria-current="page"]{background:#e7f0fb;border-color:#a8c7ed;color:#244f80}
.cloud-settings form{display:grid;gap:12px;max-width:660px}.cloud-settings label{display:grid;gap:6px;font-size:13px;color:#4b6077}.cloud-settings input,.cloud-settings textarea,.cloud-settings select{width:100%;box-sizing:border-box;border:1px solid #d9e3ef;border-radius:8px;padding:10px;font:inherit;background:white;color:#233b54}.cloud-settings .inline-check{display:flex;align-items:center}.cloud-settings .inline-check input{width:auto}.cloud-settings button{justify-self:start}.cloud-settings hr{width:100%;border:0;border-top:1px solid #e1e8f0;margin:20px 0}.cloud-settings .crm-token{overflow-wrap:anywhere;user-select:all}.team-list p,.group-list p,.delivery-list p{padding:10px 0;border-bottom:1px solid #e5ebf2}.delivery-status{border:1px solid #e2c98c;background:#fffbf1;border-radius:10px;padding:12px 16px;font-size:13px}.delivery-status p{margin:4px 0}.message-file{display:block;margin:10px 20px 10px 65px}.platform-page{max-width:900px;margin:40px auto;padding:20px;display:grid;gap:22px}.platform-page form{display:grid;gap:15px}.platform-page label{display:grid;gap:6px}.platform-page input{padding:10px;border:1px solid #cbd8e8;border-radius:8px;font:inherit}.dispatch-release{font-size:11px;opacity:.8;padding:8px 16px;overflow-wrap:anywhere}

/* AI tools share a quiet, nonmodal visual language with the ticket workspace. */
.composer-footer{position:relative}
.composer-footer .tools{flex-wrap:wrap;gap:6px}
.ai-toolbar-button{height:34px;padding:7px 11px;border-color:#dddff1;background:#f5f4fc;color:#56518b;font-size:12px;font-weight:600;border-radius:9px}
.ai-toolbar-button svg{width:15px;height:15px;flex:none}
.ai-toolbar-button:hover,.ai-toolbar-button[aria-expanded="true"]{background:#eceafa;border-color:#bcb7e0}
.ai-suggest-button{background:#f4f7fb;border-color:#dce5f0;color:#385d87}
.ai-suggest-button:hover,.ai-suggest-button[aria-expanded="true"]{background:#eaf1fa;border-color:#acc5e2}
.ai-assist-panel{position:absolute;z-index:4;left:8px;bottom:calc(100% + 10px);width:min(420px,calc(100% - 16px));max-height:calc(100dvh - 110px);overflow:auto;box-sizing:border-box;padding:18px;display:grid;gap:14px;background:#fff;border:1px solid #dce2ee;border-radius:16px;box-shadow:0 16px 44px #20355124,0 3px 10px #2035510b}
.ai-assist-panel [hidden],.ai-assist-panel[hidden],.composer-footer [hidden],.ticket-summary[hidden],.related-tickets[hidden],.related-tickets [hidden]{display:none}
.ai-panel-header{display:flex;align-items:flex-start;gap:10px}
.ai-panel-icon{display:grid;place-items:center;width:34px;height:34px;background:#f0edfb;color:#69619b;border-radius:10px;flex:none}
.ai-panel-icon svg{width:19px;height:19px}
.ai-panel-header h3{margin:0;font-size:14px;line-height:1.5;font-weight:650;color:#203a58}
.ai-panel-header p{margin:3px 0 0;font-size:11px;color:#6b7c90;line-height:1.4}
.ai-assist-close{margin-left:auto;border:0;border-radius:7px;background:transparent;color:#78879a;width:26px;height:26px;flex:none;font:inherit;font-size:21px;line-height:1;cursor:pointer}
.ai-assist-close:hover{background:#f1f4f8;color:#324d6d}
.ai-assist-options{display:flex;align-items:center;gap:3px;padding:4px;background:#f2f4f8;border-radius:9px}
.ai-assist-panel button[data-action]{flex:1;border:1px solid transparent;border-radius:6px;background:transparent;color:#5f6d82;padding:6px 5px;font:inherit;font-size:12px;cursor:pointer}
.ai-assist-panel button[data-action][aria-pressed="true"]{background:#fff;border-color:#e0e3ed;color:#4f4883;font-weight:600;box-shadow:0 1px 3px #263c5910}
.ai-instructions,.ai-refine label{display:grid;gap:7px;font-size:12px;font-weight:550;color:#405773}
.ai-assist-panel textarea{box-sizing:border-box;width:100%;min-height:86px;margin:0;padding:11px 12px;border:1px solid #dce3ed;border-radius:10px;background:#fafbfd;color:#243d59;font:inherit;font-size:13px;font-weight:400;line-height:1.55;resize:vertical}
.ai-assist-panel textarea::placeholder{color:#8794a5}
.ai-assist-panel textarea:focus-visible{outline:2px solid #b7c7e7;outline-offset:1px;border-color:#a9bddc;background:#fff}
.ai-assist-panel .primary{padding:9px 13px;border-radius:9px;background:#305f9d;border-color:#305f9d;font-weight:600}
.ai-assist-panel .primary:hover{background:#244c82}
.ai-assist-panel .quiet{border-radius:8px;font-weight:600;padding:7px 10px}
.ai-assist-footer{display:flex;justify-content:flex-end}
.ai-assist-panel [role="status"]{margin:0;color:#63758b;font-size:12px;line-height:1.5}
.ai-assist-panel [role="status"]:empty{display:none}
.ai-assist-panel[aria-busy="true"] .ai-panel-icon{animation:ai-thinking 1.4s ease-in-out infinite}
@keyframes ai-thinking{50%{background:#e2ddf5;color:#55488b}}
@media(prefers-reduced-motion:reduce){.ai-assist-panel[aria-busy="true"] .ai-panel-icon{animation:none}}
.ai-assist-panel [data-review]{display:grid;gap:10px;border-top:1px solid #edf0f5;padding-top:14px}
.ai-review-heading{display:flex;align-items:center;justify-content:space-between;font-size:12px;color:#435b76;font-weight:600}
.ai-review-heading small{font-size:10px;color:#7a889a;font-weight:400}
.ai-assist-panel [data-review]>textarea{min-height:145px;background:#fff}
.ai-refine{display:grid;gap:8px;padding:12px;background:#f7f8fc;border:1px solid #e9eaf3;border-radius:11px}
.ai-refine textarea{min-height:68px;background:#fff;font-size:12px;padding:9px 10px}
.ai-refine button{justify-self:end}
.ai-review-footer{display:flex;align-items:center;justify-content:space-between;gap:8px;padding-top:4px}
.ai-review-footer>span{font-size:10px;color:#8793a3}
.ai-assist-panel button:disabled{opacity:.55;cursor:wait}
.ai-assist-panel [data-ai-references]{padding:9px 11px;background:#f4f7fb;border-radius:8px;color:#5a708b;font-size:11px}
.ai-assist-panel [data-ai-references] strong{font-size:10px;font-weight:500}
.ai-assist-panel [data-ai-references] a{color:#3e628e;text-decoration:none}
.ai-assist-panel [data-ai-references] a:hover{text-decoration:underline}
.ticket-summary [role="status"],.ticket-summary [data-summary]{margin:8px 0 0;font-size:12px;line-height:1.6;color:#52677f}
.ticket-summary [role="status"]:empty,.ticket-summary [data-summary]:empty{display:none}
.ticket-summary [data-summary]{white-space:pre-wrap;overflow-wrap:anywhere}
.related-tickets{padding:14px!important}
.related-heading{display:flex;align-items:center;gap:8px}
.related-icon{display:grid;place-items:center;width:27px;height:27px;background:#eef3f9;color:#5a7ba5;border-radius:8px;flex:none}
.related-icon svg{width:15px;height:15px}
.related-tickets h2{margin:0;font-size:13px;font-weight:650}
.related-tickets [role="status"]{margin:10px 0 0;font-size:11px;color:#7b8b9e;line-height:1.5}
.related-tickets p:empty,.related-tickets ul:empty{display:none}
.related-tickets ul{padding:0;list-style:none;display:grid;gap:10px;margin:14px 0 0}
.related-match{padding:12px;border:1px solid #e1e7ef;border-radius:11px;background:#fff;min-width:0}
.related-match-top{display:flex;align-items:center;justify-content:space-between;gap:6px}
.related-number{font-size:11px;font-weight:600;color:#8492a5;font-variant-numeric:tabular-nums}
.related-status{font-size:10px;line-height:1.4;padding:3px 6px;border-radius:5px;color:#64768d;background:#f0f3f7;text-align:right}
.related-status.is-resolved{background:#edf6f0;color:#50785e}
.related-match h3{margin:9px 0 0;font-size:12px;line-height:1.5;font-weight:600;color:#2c4563;overflow-wrap:anywhere}
.related-excerpt{margin-top:10px;padding:9px 10px;background:#f6f8fb;border-radius:7px}
.related-excerpt>span{display:block;font-size:9px;font-weight:600;color:#7b8ba0;letter-spacing:.025em;margin-bottom:4px}
.related-excerpt p{margin:0;font-size:11px;line-height:1.55;color:#566a82;overflow-wrap:anywhere}
.related-open{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-top:11px;padding:7px 9px;border:1px solid #dce6f2;border-radius:7px;background:#f3f7fc;font-size:11px;font-weight:600;color:#3e6698;text-decoration:none;transition:background .15s,border-color .15s}
.related-open:hover{background:#e9f1fb;border-color:#b7cde8}
.related-open:focus-visible,.ai-toolbar-button:focus-visible,.related-search:focus-visible{outline:2px solid #749bd1;outline-offset:3px}
.related-footer{margin-top:12px}
.related-search{width:100%;border-radius:8px;padding:8px 10px;font-size:12px;font-weight:600;background:#f7f9fc}
.related-search:hover{background:#edf3fb}
.related-tickets .related-help{display:block;text-align:center;font-size:10px;line-height:1.5;color:#8a97a8;margin-top:8px}
.related-tickets button:disabled{opacity:.6;cursor:wait}
.cloud-settings fieldset[data-ai-features]{border:1px solid var(--border);border-radius:8px;display:grid;gap:8px}
.platform-page details form input[type="checkbox"]{width:auto}
@media(max-width:480px){.ai-assist-panel{padding:14px;gap:12px}.ai-review-footer>span{display:none}.ai-review-footer{justify-content:flex-end}.ai-toolbar-button{padding:7px 9px}}

.cloud-settings .ai-usage-filters{display:flex;flex-wrap:wrap;align-items:end;gap:10px}
.usage-table-scroll{overflow:auto;margin:12px 0}
.usage-table-scroll table{width:100%;border-collapse:collapse;font-size:13px;white-space:nowrap}
.usage-table-scroll caption{font-weight:700;text-align:left;margin-bottom:6px}
.usage-table-scroll th,.usage-table-scroll td{padding:8px;text-align:left;border-bottom:1px solid var(--border)}
.ai-analytics{grid-column:1 / -1;min-width:0;padding:24px;max-width:1040px}
.ai-analytics>h2{font-size:20px;margin:0}
.ai-analytics p{line-height:1.5}
.ai-analytics .usage-intro{margin:0 0 20px;color:var(--muted);font-size:14px}
.ai-analytics .ai-usage-filters{max-width:none;margin-bottom:20px;gap:12px}
.ai-analytics .ai-usage-filters label{min-width:170px}
.ai-analytics button.quiet{padding:9px 12px;font-size:13px}
.ai-analytics [role="status"]{font-size:13px;color:var(--muted)}
.ai-analytics [role="status"]:empty{display:none}
.usage-metrics{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;margin-bottom:28px}
.usage-spend-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}
.usage-metric{padding:18px;border:1px solid var(--border);border-radius:12px;background:#f8fafd}
.usage-metric>span{font-size:13px;font-weight:600;color:#50647b}
.usage-metric>strong{display:block;margin:8px 0;font-size:30px;font-weight:650;line-height:1.15;font-variant-numeric:tabular-nums;color:#1d3858;overflow-wrap:anywhere}
.usage-metric>p{margin:0;font-size:12px;color:var(--muted)}
.ai-analytics h3{margin:0;font-size:15px;font-weight:650}
.ai-analytics .usage-caption{margin:5px 0 16px;font-size:12px;color:var(--muted)}
.usage-tasks{display:grid;gap:18px;margin-top:20px}
.usage-task{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px 16px;align-items:center;font-size:13px}
.usage-task>strong{font-size:13px;font-weight:500;font-variant-numeric:tabular-nums;color:#50647b}
.usage-bar{grid-column:1 / -1;height:5px;border-radius:5px;background:#edf1f6;overflow:hidden}
.usage-bar>span{display:block;height:100%;background:#6d90bd;border-radius:5px}
.ai-analytics .usage-explainer{padding:12px 15px;border-radius:9px;background:#f0f6f5;color:#3f6059;font-size:12px;margin:22px 0 0}
.usage-ticket-section{border-top:1px solid var(--border);margin-top:28px;padding-top:24px}
.usage-section-heading{display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:12px}
.ai-analytics .usage-ticket-filter{display:flex;align-items:center;gap:8px;max-width:100%;flex-wrap:wrap}
.ai-analytics .usage-ticket-filter input{width:150px;font-size:13px;padding:9px 11px}
.usage-ticket-filter [hidden]{display:none}
.usage-ticket-filter .sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip-path:inset(50%);white-space:nowrap}
.ai-analytics .usage-table-scroll{margin:0}
.ai-analytics .usage-table-scroll table{white-space:normal}
.ai-analytics .usage-table-scroll caption{font-size:11px;color:var(--muted);font-weight:400;margin:0 0 12px}
.ai-analytics .usage-table-scroll th{font-size:12px;font-weight:500;background:#f8fafd;color:var(--muted)}
.ai-analytics .usage-table-scroll th,.ai-analytics .usage-table-scroll td{padding:12px;text-align:right;font-variant-numeric:tabular-nums}
.ai-analytics .usage-table-scroll th:first-child,.ai-analytics .usage-table-scroll td:first-child{text-align:left}
.ai-analytics .usage-table-scroll a{font-weight:600;text-decoration:none;color:#275f9e}
.ai-analytics .usage-table-scroll a:hover{text-decoration:underline}
.usage-empty{padding:24px 14px;text-align:center;font-size:13px;color:var(--muted);border:1px dashed var(--border);border-radius:9px}
.usage-details{border-top:1px solid var(--border);margin-top:24px;padding-top:18px;font-size:12px;color:var(--muted)}
.usage-details summary{cursor:pointer;font-size:13px;color:#405773;padding:4px 0}
.usage-details[open] summary{margin-bottom:16px}
.usage-details .usage-table-scroll table{min-width:760px}
.ai-analytics .usage-billing{font-size:12px;color:var(--muted);margin:22px 0 0}
.usage-billing a{display:inline-block;margin-left:4px}
.usage-warning{color:#965b18;background:#fff7e8;padding:10px 14px;border-radius:8px;font-size:12px}
@media(max-width:650px){.ai-analytics{padding:16px}.usage-metrics{grid-template-columns:1fr;gap:8px}.usage-metric{padding:14px;display:grid;grid-template-columns:1fr auto;gap:4px 12px}.usage-metric>strong{font-size:26px;margin:0;grid-column:2;grid-row:1 / 3}.usage-metric>p{grid-column:1}.usage-task{font-size:12px}.ai-analytics .usage-table-scroll th,.ai-analytics .usage-table-scroll td{padding:10px 6px}}
.ai-assist-panel [data-ai-references]{margin:6px 0;font-size:12px;overflow-wrap:anywhere}
.ai-assist-panel [data-ai-references] ul{margin:4px 0;padding-left:18px}

.ticket-ai-tools{display:grid;gap:9px;min-width:0}
.ticket-ai-tools[hidden],.ticket-ai-tools [hidden]{display:none}
.ticket-ai-actions,.ticket-summary-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.ticket-ai-actions button svg{width:15px;height:15px;flex:none}
.ticket-ai-actions button:disabled{opacity:.65}
.ticket-ai-tools .ticket-summary{padding:14px}
.ticket-ai-tools .ticket-summary p:first-child,.ticket-ai-tools .ticket-summary [data-summary]{margin-top:0}
.ticket-summary-actions{justify-content:space-between;margin-top:10px;color:#52677f}
.ticket-ai-tools .related-tickets ul{grid-template-columns:repeat(auto-fit,minmax(min(100%,200px),1fr))}
.ticket-ai-tools .related-search{width:auto}
.ticket-ai-tools .related-footer{display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.ticket-ai-tools .related-help{margin-top:0}

.related-match{display:grid;grid-template-rows:auto auto 1fr auto}
@supports (grid-template-rows:subgrid){
  .related-match{grid-row:span 4;grid-template-rows:subgrid;row-gap:0}
}
.inactivity-settings form{gap:16px}
.inactivity-settings fieldset{min-width:0;margin:0;padding:16px;border:1px solid #dce6f2;border-radius:12px;background:#f8fafd}
.inactivity-settings legend{padding:0 6px;font-weight:650;color:#2c4563}
.inactivity-settings .inactivity-toggle{display:flex;align-items:center;justify-content:space-between;gap:12px}
.inactivity-settings .inactivity-toggle select{width:auto;min-width:88px}
.inactivity-stage-fields:not([hidden]){display:grid;gap:12px;margin-top:12px}
.inactivity-settings textarea{resize:vertical}

.inactivity-settings .closed-reply-choice{display:flex;align-items:flex-start;gap:10px;padding:12px;margin:8px 0;border:1px solid #dce6f2;border-radius:8px;background:#fff;cursor:pointer}
.closed-reply-choice:has(input:checked){border-color:#7398c6;background:#f0f6ff}
.closed-reply-choice input[type=radio]{width:auto;margin:3px 0 0;flex:none}
.closed-reply-choice small{display:block;margin-top:4px;line-height:1.45}
.ai-review-heading small{margin-left:auto}
.ai-review-heading [data-preview-history]{display:inline-flex;gap:4px;margin-left:8px}
.ai-assist-panel .ai-history-arrow,.composer-footer .ai-history-arrow{line-height:1;padding:5px 7px}
.ai-history-arrow svg{width:17px;height:17px;vertical-align:middle}
.ai-history-arrow:disabled{opacity:.45;cursor:default}

.email-copies{min-width:0;color:var(--muted);font-size:12px}
.email-copies summary{cursor:pointer;color:var(--blue);font-weight:700}
.email-copies label{display:flex;align-items:center;gap:8px;margin-top:8px}
.email-copies input{flex:1;min-width:0;padding:6px 8px;border:1px solid var(--border);border-radius:6px}
.email-copies small{display:block;margin-top:6px}
#recipients{border-bottom:1px solid var(--border)}
#recipients .recipient{border-bottom:0}
#recipients .recipient-label{flex:0 0 28px}
#recipients .recipient-chip{min-width:0;overflow-wrap:anywhere}
.recipient-actions{margin-left:auto;display:flex;flex-shrink:0;gap:10px}
#reply-email-copies{padding:0 12px 8px}
#review-email-copies{overflow-wrap:anywhere;color:var(--muted);font-size:12px}
#review-email-copies p{margin:3px 0}

#ai-ticket-draft{padding:10px 12px;background:#f3f7fc;border:1px solid var(--border);border-radius:8px}
#ai-ticket-draft textarea{width:100%;margin-top:4px}
#generate-ticket-draft{margin-top:8px}
#ticket-draft-feedback:empty{display:none}
#new-ticket-linked-company{margin:6px 0;font-size:12px}
#new-ticket-linked-company strong{margin-left:4px;color:var(--ink)}
#ticket-draft-contacts:not(:empty){margin-top:8px}
#ticket-draft-contacts p{margin:0 0 5px;color:var(--muted);font-size:12px;font-weight:600}
#ticket-draft-contacts ul{display:grid;gap:4px;margin:0;padding:0;list-style:none}
#ticket-draft-contacts button{display:grid;gap:2px;width:100%;justify-content:start;text-align:left;white-space:normal;overflow-wrap:anywhere;padding:6px 9px}
#ticket-draft-contacts button span{color:var(--muted);font-size:12px;font-weight:400}
#ticket-contact-email[aria-invalid="true"]{border-color:#b45309}

#ticket-merge-dialog{width:min(500px,calc(100vw - 28px));border:1px solid var(--border);border-radius:12px;padding:20px}
.merge-review dl{display:grid;gap:8px;margin:12px 0}
.merge-review dl div{padding:10px 12px;border:1px solid var(--border);border-radius:8px;background:#f5f8fc}
.merge-review dt{color:var(--muted);font-size:12px;font-weight:650}
.merge-review dd{margin:3px 0 0;font-weight:650;overflow-wrap:anywhere}
#ticket-merge-dialog label{display:grid;gap:6px;color:var(--muted)}
#merge-ticket-search{width:100%;margin-top:6px;padding:9px 11px;border:1px solid var(--border);border-radius:8px;font:inherit;color:inherit}
.merge-ticket-options{display:grid;gap:3px;max-height:190px;overflow:auto;margin-top:5px;padding:5px;border:1px solid var(--border);border-radius:9px;color:var(--muted)}
.merge-ticket-options button{text-align:left;padding:8px;border:0;border-radius:6px;background:white;color:#243f62;font:inherit;cursor:pointer;overflow-wrap:anywhere}
.merge-ticket-options button:is(:hover,:focus-visible,[aria-pressed="true"]){background:#e8f0fb}
.merged-thread-label{display:flex;align-items:center;flex-wrap:wrap;gap:8px;margin:0 0 8px;padding:10px 12px;background:#eef4ff;border-radius:8px;font-size:13px}
.merged-thread-label a,.merged-message-origin{padding:2px 6px;border-radius:5px;background:#dce8fb;color:#264878;font-size:11px;font-weight:650}

.new-ticket-recipient{display:flex;align-items:center;gap:10px}
.new-ticket-recipient .ticket-picker{flex:1;min-width:0}
#new-ticket-email-copies .recipient-label{flex:0 0 28px}
/* Performance: compact summaries with deliberate drill-down, matching Dispatch. */
.performance-heading{display:flex;justify-content:space-between;align-items:center;gap:24px;margin-bottom:24px}.performance-heading h1{margin:4px 0 8px}.performance-heading p{margin:0;color:var(--muted,#5d708a)}
.performance-filters{display:flex;flex-wrap:wrap;align-items:end;gap:12px;padding:18px;background:#fff;border:1px solid #dae5f3;border-radius:14px}.performance-filters label{display:grid;gap:6px;font-size:12px;color:#526782;flex:1 1 130px}.performance-filters input,.performance-filters select{width:100%;min-width:0;padding:9px;border:1px solid #dbe5f1;border-radius:8px;background:#f7f9fc;color:#233e60;font:inherit}.performance-tabs{display:flex;gap:6px;margin:24px 0 18px;flex-wrap:wrap}.performance-tabs button{border:0;background:transparent;color:#526782;padding:10px 16px;border-radius:9px;font-weight:600}.performance-tabs button[aria-pressed=true]{background:#e5eefc;color:#1e4f96}
.performance-cards{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;margin-bottom:20px}.performance-stat{text-align:left;background:#fff;border:1px solid #dae5f3;border-radius:14px;padding:20px;display:grid;gap:9px;color:#243e5d;cursor:pointer}.performance-stat:hover{border-color:#85abe1;box-shadow:0 3px 14px #214c8910}.performance-stat>span{font-size:13px;font-weight:600}.performance-stat strong{font-size:30px;letter-spacing:-1px}.performance-stat small{color:#6a7e98;font-size:12px;font-weight:400}.performance-panels{display:grid;grid-template-columns:1.4fr 1fr;gap:16px}.performance-panel{background:#fff;border:1px solid #dae5f3;border-radius:14px;padding:20px;margin-bottom:18px;min-width:0}.performance-panel h2{font-size:17px;margin:0 0 16px}.performance-panel h2 small{font-weight:400;color:#6a7e98;margin-left:10px}.performance-panel>p{font-size:13px;color:#60748e}.performance-bar{display:grid;grid-template-columns:145px 1fr 32px;align-items:center;gap:10px;font-size:13px;margin:22px 0}.performance-bar>div{background:#eff4fa;border-radius:5px;height:12px;overflow:hidden}.performance-bar i{display:block;background:#6995ce;height:100%;border-radius:5px}.performance-table{overflow:auto}.performance-table table{border-collapse:collapse;width:100%;font-size:13px;text-align:left}.performance-table th{color:#62758e;background:#f6f8fb;font-size:11px;padding:12px;white-space:nowrap;font-weight:600}.performance-table td{padding:14px 12px;border-bottom:1px solid #edf1f7;line-height:1.5}.performance-table a{color:#285d9b;text-decoration:none;font-weight:600}.performance-definition{background:#fff;border:1px solid #e0e7f1;border-radius:12px;padding:16px;margin-top:14px;font-size:13px;line-height:1.6}.performance-definition summary{cursor:pointer;font-weight:600}.performance-definition p{color:#60748e}.performance-definition form{display:grid;gap:12px}.performance-definition form label{display:flex;gap:10px;align-items:center}.performance-definition input[type=checkbox]{width:16px;height:16px}.performance-definition small{color:#6a7e98}
.team-toolbar{display:flex;gap:12px;align-items:center;justify-content:space-between;margin:20px 0}.team-toolbar input{max-width:300px}.team-grid{display:grid;gap:12px}.team-person{display:flex;align-items:center;gap:14px;border:1px solid #dce6f3;border-radius:12px;padding:16px;background:#fff}.team-person>div{flex:1;min-width:0}.team-person strong,.team-person small{display:block}.team-person small{color:#637894;margin-top:5px;overflow-wrap:anywhere}.team-person .team-avatar{flex:0 0 40px;height:40px;border-radius:50%;display:grid;place-items:center;background:#e9f1fc;color:#2a5e9d}.team-editor{padding:20px;margin:16px 0;border:1px solid #bdd0eb;border-radius:12px;background:#f7faff}.team-editor label{display:grid;gap:6px;margin-bottom:14px}.team-editor .inline-check{display:flex;align-items:center}.team-editor input[type=checkbox]{width:16px;height:16px}.team-actions{display:flex;gap:10px;flex-wrap:wrap}.team-badge{border-radius:6px;background:#edf3fb;color:#365f8e;padding:5px 9px;font-size:12px}.ai-people{display:grid;gap:8px;background:#f6f9fd;padding:12px;border-radius:10px}.ai-people label{display:flex;gap:8px}.ai-people input{width:16px;height:16px}
@media(max-width:900px){.performance-cards{grid-template-columns:repeat(2,minmax(0,1fr))}.performance-panels{grid-template-columns:1fr}.performance-heading{align-items:start;flex-direction:column}.team-person{flex-wrap:wrap}}
.signature-preview{white-space:pre-wrap;font-size:14px;line-height:1.6;padding:12px 14px;color:#4d6682;overflow-wrap:anywhere}.signature-preview img{display:block;max-width:100%;height:auto;margin-top:8px}.signature-form{display:grid;gap:12px}.signature-form>label:not(.inline-check){display:grid;gap:8px}.signature-form textarea{width:100%;font:inherit;border:1px solid #d5e1f1;border-radius:9px;padding:12px}.signature-form .inline-check{display:flex;gap:8px;align-items:center}.signature-form input[type=checkbox]{width:16px;height:16px}.signature-upload{cursor:pointer;width:fit-content}.signature-form small{color:#647a96}
.ai-feature-field{display:grid;gap:8px;margin:12px 0}.ai-feature-field>label{margin:0}.ai-feature-field select{width:100%}.thread-image.signature-preview{padding:8px 0}.thread-image.signature-preview img{max-width:180px;max-height:80px}

/* Support inspection is visibly distinct from normal agent work. */
.ghost-banner{position:sticky;top:0;z-index:10000;display:flex;align-items:center;justify-content:space-between;gap:20px;padding:12px 24px;background:#fff3c4;color:#644a09;border-bottom:1px solid #e9c963;box-shadow:0 2px 8px #644a0910}
.ghost-banner div{display:grid;gap:3px}.ghost-banner strong{font-size:14px}.ghost-banner span{font-size:12px}.ghost-banner a{flex-shrink:0;background:#fff9e6;border:1px solid #d3b45b;border-radius:8px;padding:8px 12px;color:#644a09;font-weight:600;text-decoration:none}
.ghost-mode .composer,.ghost-mode #new-ticket,.ghost-mode #claim-ticket,.ghost-mode #ticket-merge,.ghost-mode #ticket-archive,.ghost-mode #apply-assignment{display:none!important}
.ghost-mode .shell{min-height:calc(100vh - 68px)}

.brand-placeholder{width:44px;height:44px;border-radius:12px;background:#eef3fa;color:#58749b;display:grid;place-items:center;margin:auto}.brand-placeholder svg{width:30px;height:30px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round}.brand b{display:block;color:#183650;font-size:15px;line-height:1.3;margin-top:8px;overflow-wrap:anywhere}.brand img{max-width:100%;max-height:90px;object-fit:contain}.branding-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.branding-grid label{display:grid;gap:7px}.branding-logo-row{display:flex;align-items:center;gap:24px;padding:22px 0}.branding-logo-preview{width:160px;min-height:100px;display:grid;place-items:center;border:1px solid #dce5f0;border-radius:12px;background:#f8fafc;padding:16px}.branding-logo-preview img{max-width:128px;max-height:80px;object-fit:contain}.branding-form>button{margin-top:12px}@media(max-width:700px){.branding-grid{grid-template-columns:1fr}.branding-logo-row{align-items:flex-start;gap:12px}}

.platform-body{margin:0;background:#f4f7fb;color:#19314d}.tenant-console{max-width:1140px;margin:0 auto;padding:40px 28px 80px}.tenant-back{color:#365b8b;text-decoration:none;font-size:14px}.tenant-title{display:flex;justify-content:space-between;align-items:center;gap:24px;margin:28px 0}.tenant-title h1{font-size:36px;margin:5px 0 10px}.tenant-title p{max-width:720px;line-height:1.6;color:#62758c}.tenant-tabs{display:flex;gap:8px;border-bottom:1px solid #dbe4ef;margin-bottom:24px;padding-bottom:12px}.tenant-tabs a{padding:10px 16px;border-radius:9px;text-decoration:none;color:#526b87}.tenant-tabs a[aria-current="page"]{background:#e6effd;color:#1e52a2;font-weight:600}.tenant-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:20px;margin-bottom:28px}.tenant-card{background:white;border:1px solid #dce5f0;border-radius:16px;padding:24px}.tenant-card-heading{display:flex;align-items:center;justify-content:space-between;gap:14px}.tenant-card h2{font-size:20px;margin:0}.tenant-card h3{font-size:16px}.tenant-card .muted,.tenant-card p{font-size:14px;line-height:1.6}.tenant-card details{margin-top:22px;border-top:1px solid #e3eaf3;padding-top:16px}.tenant-card summary{cursor:pointer;font-size:14px;font-weight:600}.tenant-card form label:not(.inline-check){display:grid;gap:8px;font-size:14px;margin:14px 0}.tenant-card input:not([type="checkbox"]){box-sizing:border-box;width:100%;padding:11px 12px;border:1px solid #ccd9e8;border-radius:8px;background:#fafcfe;color:#19314d}.tenant-card form button{margin-top:12px}.tenant-card a.primary,.tenant-card a.quiet,.tenant-title a.primary{display:inline-block;text-decoration:none;white-space:nowrap}.tenant-form-grid{display:grid;grid-template-columns:1fr 1fr;gap:24px}.tenant-danger{color:#8d2929}.tenant-danger button{background:#a63131;color:#fff;border:0;border-radius:8px;padding:11px 16px;font-weight:600}.tenant-deleting{padding:14px;background:#fff5db;border-radius:10px;color:#785209}.tenant-card .inline-check{display:flex;align-items:flex-start;gap:8px;font-size:14px;line-height:1.5}.tenant-card .inline-check input{margin-top:4px}@media(max-width:760px){.tenant-grid,.tenant-form-grid{grid-template-columns:1fr}.tenant-console{padding:24px 16px}.tenant-title{align-items:flex-start;flex-direction:column}}

.rail-footer b{display:block;overflow-wrap:anywhere;line-height:1.3}

/* Administration: grouped navigation and focused settings surfaces. */
.admin-settings-frame{display:grid;grid-template-columns:190px minmax(0,1fr);gap:28px;align-items:start;margin-top:26px}
.admin-settings-nav{position:sticky;top:24px;display:grid;gap:22px;padding:4px 0}
.admin-nav-group{display:grid;gap:3px}.admin-nav-group>p{margin:0 12px 7px;color:#74859a;font-size:11px;font-weight:700;letter-spacing:.09em;text-transform:uppercase}
.admin-settings-nav button{width:100%;text-align:left;padding:10px 12px;border:0;border-radius:9px;background:transparent;color:#52667e;font:inherit;font-size:13px;cursor:pointer;transition:background .15s,color .15s}
.admin-settings-nav button:hover{background:#eaf0f7;color:#203e65}.admin-settings-nav button[aria-current="page"]{background:#e3edfc;color:#194d91;font-weight:650;box-shadow:inset 3px 0 #3974c1}
.admin-settings-frame>.settings-layout{display:block;min-width:0;margin:0}.admin-settings-frame .settings-layout>[hidden]{display:none!important}
.admin-settings-frame [data-admin-section]:not([data-admin-section="sla-policy"]):not([data-admin-section="analytics"]):not([data-admin-section="crm"]){padding:28px;border-radius:16px;border:1px solid #dce5f0;box-shadow:0 3px 14px #173c6410;min-width:0}
.admin-settings-frame [data-admin-section]>h2{margin-top:0;font-size:22px;letter-spacing:-.4px}
.admin-settings-frame [data-admin-section="ai"]>p{color:#60748c;max-width:660px;line-height:1.6}
.admin-settings-frame [data-admin-section="ai"] form{display:block;max-width:850px}
.admin-settings-frame [data-admin-section="ai"] form>label{display:grid;gap:8px;margin:20px 0;font-size:13px;font-weight:600}
.admin-settings-frame [data-admin-section="ai"] form>label.inline-check{display:flex;align-items:center;background:#f3f7fc;padding:16px;border-radius:12px}
.admin-settings-frame [data-admin-section="ai"] :is(input:not([type=checkbox]),textarea,select){box-sizing:border-box;border:1px solid #d8e2ef;border-radius:9px;background:#fff;padding:11px 12px;font:inherit;color:inherit;width:100%}
.admin-settings-frame [data-admin-section="ai"] textarea{min-height:150px;resize:vertical;line-height:1.6}
.admin-settings-frame fieldset[data-ai-features]{display:block;border:0;padding:0;margin:28px 0}.admin-settings-frame fieldset[data-ai-features]>legend{font-size:16px;font-weight:650;padding:0}.admin-settings-frame fieldset[data-ai-features]>p{font-size:12px;color:#6c7e94;line-height:1.5}
.admin-settings-frame .ai-feature-field{display:grid;grid-template-columns:minmax(160px,1fr) minmax(180px,260px);align-items:center;gap:12px;padding:16px 0;border-bottom:1px solid #e7edf5;margin:0}.admin-settings-frame .ai-feature-field>label{font-size:13px;font-weight:550}.admin-settings-frame .ai-people{grid-column:1/-1;background:#f5f8fc;border-radius:10px;padding:12px;display:grid;gap:10px}.admin-settings-frame .ai-people[hidden]{display:none}
.admin-settings-frame .notification-sound-form{padding:20px;background:#f5f8fc;border:1px solid #e2eaf4;border-radius:12px;gap:16px}.admin-settings-frame .notification-sound-form input[type=file]{max-width:100%;font:inherit;font-size:13px}.admin-settings-frame input[type=file]::file-selector-button{padding:9px 14px;border:1px solid #cfdded;border-radius:8px;background:white;color:#28558a;margin-right:12px;cursor:pointer}.admin-settings-frame .notification-sound-actions{display:flex;flex-wrap:wrap;gap:8px}
.admin-settings-frame .sla-business-hours{border-radius:14px;padding:18px;background:#f8fafd;margin-top:20px}.admin-settings-frame .sla-business-hours summary{font-size:14px}.admin-settings-frame .sla-week{max-width:640px;background:white;border:1px solid #e1e8f2;border-radius:10px;overflow:hidden}.admin-settings-frame .sla-day{padding:11px 14px;gap:12px}.admin-settings-frame .sla-schedule-tabs{padding:4px;background:#eaf0f7;border-radius:9px;width:fit-content;gap:3px;margin-block:18px}.admin-settings-frame .sla-schedule-tabs button{border:0;background:transparent;border-radius:6px;padding:8px 12px}.admin-settings-frame .sla-schedule-tabs button[aria-pressed=true]{background:white;box-shadow:0 1px 4px #19395715;color:#22528a}
@media(max-width:1050px){.admin-settings-frame{grid-template-columns:160px minmax(0,1fr);gap:16px}.admin-settings-frame [data-admin-section]:not([data-admin-section="sla-policy"]):not([data-admin-section="analytics"]):not([data-admin-section="crm"]){padding:20px}.admin-settings-frame .ai-feature-field{grid-template-columns:1fr}}
@media(max-width:760px){.admin-settings-frame{grid-template-columns:1fr}.admin-settings-nav{position:static;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}.admin-nav-group>p{font-size:10px}.admin-settings-nav button{padding:8px 12px}}
.admin-settings-frame [data-admin-section="ticket-emails"] textarea,.admin-settings-frame [data-admin-section="inactivity"] textarea{min-height:130px;line-height:1.65;border-radius:10px;padding:14px;background:#fbfcfe}
.admin-settings-frame [data-admin-section="ticket-emails"]>label{margin-top:10px;font-size:13px;font-weight:600}
.admin-settings-frame [data-admin-section="inactivity"] fieldset{padding:20px;background:#fbfcfe;border-color:#e2e9f3;border-radius:14px}.admin-settings-frame [data-admin-section="inactivity"] legend{font-size:14px}
.admin-settings-frame [data-admin-section="discord"] #discord-settings{gap:12px;max-width:850px}.admin-settings-frame [data-admin-section="discord"] .discord-test{margin-top:18px;padding:20px;background:#f5f8fc;border:1px solid #e1e9f3;border-radius:12px}.admin-settings-frame [data-admin-section="discord"] .integration-heading{border:0;padding:0}
.admin-settings-frame .delivery-list{margin-top:18px;border:1px solid #e2e9f3;border-radius:12px;overflow:hidden}.admin-settings-frame .delivery-list>p{display:flex;align-items:center;gap:12px;margin:0;padding:16px;font-size:13px;overflow-wrap:anywhere;background:#fbfcfe}.admin-settings-frame .delivery-list>p+p{border-top:1px solid #e2e9f3}.admin-settings-frame .delivery-list button{margin-left:auto;flex-shrink:0}
.admin-settings-frame [data-admin-section="mailbox"] :is(input,select){border-radius:9px;padding:10px 12px}.admin-settings-frame [data-admin-section="mailbox"] p{line-height:1.6;color:#5d728c}
.admin-settings-frame .sla-business-hours button{border:1px solid #d5e1ef;border-radius:7px;background:white;color:#355b86;font-family:inherit;cursor:pointer}.admin-settings-frame .sla-business-hours button:hover{background:#eaf1fb}.admin-settings-frame [data-admin-section="ai"] :is(input,textarea){font-weight:400}

.support-portal{max-width:660px;margin:clamp(24px,8vh,80px) auto;padding:0 16px}
.support-portal .tenant-card{padding:clamp(18px,5vw,36px)}
.support-portal h1{margin:10px 0;font-size:clamp(25px,5vw,36px)}
.support-portal label{display:grid;gap:6px;margin:16px 0;font-weight:600}
.support-portal textarea{box-sizing:border-box;width:100%;padding:12px;border:1px solid #ccd9e8;border-radius:8px;font:inherit;font-weight:400;resize:vertical}
.portal-attachments{margin:16px 0;padding:12px 14px;border:1px solid var(--border);border-radius:10px;background:#f5f8fc}
.support-portal .portal-attachments label{display:block;margin:0 0 8px}
.portal-attachments label span{font-weight:400}
.portal-attachments input{width:100%;min-height:44px;padding:0;color:#3a516d;font:inherit;font-size:13px}
.portal-attachments input::file-selector-button,
.profile-photo-form input::file-selector-button{
  min-height:44px;margin-inline-end:10px;padding:8px 12px;border:1px solid #cfdded;border-radius:8px;
  background:#fff;color:#28558a;font:inherit;font-weight:650;cursor:pointer
}
.portal-attachments input::file-selector-button:hover,
.profile-photo-form input:not(:disabled)::file-selector-button:hover{background:#e8f0fb}
.portal-attachments input:focus-visible,
.profile-photo-form input:focus-visible{outline:2px solid var(--blue);outline-offset:3px;border-radius:8px}
.portal-attachments p{margin:8px 0 0;font-size:12px}
.support-portal footer{text-align:center;margin-top:18px;font-size:12px}
.support-portal [role=alert]{color:#9d2626}

#workflow-dialog{max-height:85vh}
#workflow-content{display:grid;gap:9px}
#workflow-content label,#workflow-content form{display:grid;gap:6px}
#workflow-content :is(input,select){min-width:0;max-width:100%;padding:8px;border:1px solid var(--border);border-radius:7px;font:inherit}
.workflow-actions{display:flex;align-items:end;flex-wrap:wrap;gap:8px}
#workflow-content>button{text-align:left}

.canned-panel{position:fixed;z-index:20;inset:12px 12px 12px auto;width:min(365px,calc(100vw - 24px));padding:16px;border:1px solid var(--border);border-radius:12px;background:#fff;box-shadow:0 8px 30px #203b5e30;overflow:auto}
.canned-panel header{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-bottom:12px}
.canned-panel h2{margin:0}
.canned-panel input{width:100%;padding:9px;border:1px solid var(--border);border-radius:8px;font:inherit}
.canned-panel .canned-tip{margin:8px 0;font-size:12px}
.canned-panel #canned-status:empty{display:none}
#canned-list{display:grid;gap:8px}
.reply-template{padding:10px;border:1px solid var(--border);border-radius:8px}
.reply-template summary{cursor:pointer;font-weight:650;overflow-wrap:anywhere}
.reply-template p{white-space:pre-wrap;overflow-wrap:anywhere;max-height:12em;overflow:auto;margin:10px 0}
.ticket-workflow-section{display:grid;gap:10px;padding:12px;border:1px solid var(--border);border-radius:8px}
.ticket-workflow-section :is(h3,p,ul){margin:0}
.ticket-followers-list{padding:0;list-style:none}
.ticket-followers-list li{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:6px 0}
.ticket-followers-list span{overflow-wrap:anywhere}
.ticket-workflow-section details[open] summary{margin-bottom:8px}

.ticket-followers-header{display:flex;justify-content:space-between;align-items:center;gap:8px}
.ticket-follower-add{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px}
.ticket-reminder-presets{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:6px}
.ticket-reminder-custom{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}
.ticket-reminder-custom button{grid-column:1 / -1;justify-self:start}
.ticket-workflow-section details summary{cursor:pointer;font-weight:600}
.ticket-workflow-section > button{justify-self:start}

.format-toolbar{display:flex;flex-wrap:wrap;gap:5px;margin:6px 10px;padding:6px;background:#f1f5fa;border-radius:8px}
.format-toolbar button{min-width:34px;min-height:30px}
#toggle-format[aria-expanded=true]{background:#e8f0ff}

.response-library{display:grid;gap:10px}
.response-library-bar{display:grid;grid-template-columns:minmax(0,1fr) minmax(115px,0.4fr) auto;gap:8px}
.response-library :is(input,select,textarea),.canned-panel select{width:100%;min-width:0;padding:8px;border:1px solid var(--border);border-radius:7px;font:inherit;background:#fff}
.canned-panel select{margin-top:8px}
.response-library-columns{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1.2fr);gap:14px;align-items:start}
.response-library-list{display:grid;gap:4px;max-height:32rem;overflow:auto;padding:4px;background:#f4f7fc;border:1px solid var(--border);border-radius:8px}
.response-library-row{display:grid;text-align:left;gap:3px;padding:8px 10px;background:#fff;border:1px solid var(--border);border-radius:6px;color:#244063;min-width:0}
.response-library-row[aria-pressed=true]{border-color:#7fa6e1;background:#ebf3ff}
.response-library-row strong,.response-library-row small{overflow:hidden;white-space:nowrap;text-overflow:ellipsis}
.response-library-row span{color:#466487;font-size:11px}
.response-library-row small{color:var(--muted)}
.response-library-edit form{display:grid;gap:10px}
.response-library-edit label{display:grid;gap:4px}
.response-library :is(p,[role=status]){margin:0}
@media(max-width:730px){.response-library-columns{grid-template-columns:1fr}.response-library-list{max-height:17rem}.response-library-bar{grid-template-columns:minmax(0,1fr) auto}.response-library-bar input{grid-column:1/-1}}

.rail #notifications-button{margin-top:auto;background:#ffffff0a;border:1px solid #ffffff26}
.rail #notifications-button:hover{background:#2a4a73}
.rail #notifications-button:not([hidden]) + .rail-footer{margin-top:0}
.rail #notifications-count{display:grid;place-items:center;min-width:20px;min-height:20px;border-radius:999px;background:#b62338;color:white;font-size:11px}
#notifications-dialog{max-height:min(74dvh,650px);overflow:auto}
.notifications-header{display:flex;gap:8px;align-items:center}
.notifications-header h2{margin-right:auto;font-size:18px}
.notification-list{margin:8px 0;padding:0;list-style:none}
.notification-list li{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px;align-items:start;padding:11px 0;border-top:1px solid var(--border)}
.notification-list li div{display:grid;gap:4px;overflow-wrap:anywhere}
.notification-list a{color:var(--blue);font-weight:650}
.notification-list time{color:var(--muted);font-size:11px}
.notification-list button{min-width:32px;font-size:16px}
#workflow-content h3{margin:0;font-size:14px}
.saved-view-header,.saved-view-row{display:flex;align-items:center;gap:8px}
.saved-view-header{justify-content:space-between}
.saved-view-row{padding:9px 0;border-bottom:1px solid var(--border)}
.saved-view-row>div{flex:1;min-width:0;overflow-wrap:anywhere}
.saved-view-row small{margin-top:4px}
.saved-view-editor{padding:12px;border:1px solid var(--border);border-radius:9px;background:#f6f9fe}
.saved-view-fields{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}
.saved-view-presets{margin-bottom:3px}
.response-library-bar{grid-template-columns:minmax(0,1fr) minmax(105px,.45fr) auto auto}
.response-folder-form:not([hidden]){display:flex;align-items:end;flex-wrap:wrap;gap:8px;padding:10px;border:1px solid var(--border);border-radius:8px}
.response-folder-form label{flex:1;min-width:140px}
@media(max-width:730px){
  .rail #notifications-button{margin-top:0;align-self:flex-start}
  .response-library-bar{grid-template-columns:minmax(0,1fr) auto auto}
}
@media(max-width:420px){
  .response-library-bar{grid-template-columns:1fr 1fr}
  .response-library-bar select{grid-column:1/-1}
}

.customer-mood {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  min-height: 32px;
  padding: 3px 9px;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #fff;
  font-size: 12px;
  letter-spacing: normal;
  text-transform: none;
}
.customer-mood:hover { background: #f1f5fb; }
.customer-mood-face { font-size: 18px; line-height: 1; }
.customer-mood[hidden] { display: none; }
.admin-updates{margin-top:24px;padding-top:16px;border-top:1px solid var(--border)}
.admin-updates form{display:grid;gap:9px;margin-top:10px}
.admin-digest-times{display:flex;flex-wrap:wrap;gap:12px;border:1px solid var(--border);border-radius:8px}
.admin-digest-filters{display:flex;flex-wrap:wrap;gap:8px;margin:12px 0}
.admin-digest-filters [aria-current]{background:#e4efff;color:#164f9f}
#page-admin-digest>p{margin-top:6px}

.notification-status{padding:14px 0;color:var(--muted)}
.notification-status.notification-error{color:#9a3545}
.notifications-header h2 small{display:inline-flex;margin-left:5px;padding:3px 7px;border-radius:12px;background:#eaf1fb;color:#325c92;font-size:11px;vertical-align:middle}
.notification-list li{align-items:center}
.notification-mark-read{min-height:34px;border:1px solid #d5e3f5;border-radius:8px;background:#f2f7ff;color:#1d5391;cursor:pointer}
.notification-mark-read:hover,.notification-mark-read:focus-visible{background:#dfedff;border-color:#8cb2e6}
.notification-loading{display:grid;gap:12px;padding:14px 0}
.notification-loading span{height:30px;max-width:92%;border-radius:7px;background:#eaf0f8;animation:notification-pulse 1.3s ease-in-out infinite alternate}
.notification-loading span:nth-child(2){max-width:75%}
.notification-loading span:nth-child(3){max-width:84%}
@keyframes notification-pulse{to{opacity:.55}}
@media(prefers-reduced-motion:reduce){.notification-loading span{animation:none}}

.queue-applied-view{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:8px 14px;background:#eff5ff;border-block-start:1px solid #d9e6f7;color:#274a73}
.response-library-count{display:flex;align-items:center;justify-content:space-between;gap:8px}
.library-delete{color:#a12b3d}
.library-delete:hover{background:#fceef0;border-color:#efc7ce}
.library-confirm{display:grid;gap:8px;padding:10px 12px;border:1px solid #efc7ce;border-radius:8px;background:#fff7f8}

.admin-updates-heading{display:flex;justify-content:space-between;align-items:center;gap:10px;flex-wrap:wrap}
.admin-updates-heading p{margin:4px 0 0}
.admin-updates [data-admin-connection][data-connected=true]{background:#e3f4e9;color:#236047}
.admin-updates form{gap:12px}
.admin-updates-card{display:grid;gap:9px;min-width:0;padding:14px;border:1px solid var(--border);border-radius:10px;background:#f8faff}
.admin-updates-card h4{margin:0;color:#203e60}
.admin-updates-card p{margin:0}
.admin-updates-field{display:grid;gap:4px;font-weight:600}
.admin-updates-field :is(input,textarea){min-width:0;width:100%;padding:8px 10px;border:1px solid var(--border);border-radius:7px;background:white;color:inherit;font:inherit}
.admin-updates-toggle{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:9px 0;border-bottom:1px solid #e3ebf5}
.admin-updates-toggle small{display:block;margin-top:3px;color:var(--muted)}
.admin-updates-toggle input{appearance:none;width:36px;height:21px;flex:0 0 auto;border-radius:14px;border:1px solid #adbed3;background:#d8e1ec;cursor:pointer;position:relative}
.admin-updates-toggle input:before{content:"";position:absolute;top:2px;left:2px;width:15px;height:15px;border-radius:50%;background:white}
.admin-updates-toggle input:checked{background:#245ba8;border-color:#245ba8}
.admin-updates-toggle input:checked:before{left:17px}
.admin-updates-toggle input:focus-visible{outline:2px solid #4a87e0;outline-offset:2px}
.admin-digest-times{display:grid;grid-template-columns:repeat(auto-fit,minmax(105px,1fr));margin:0;padding:8px 10px 10px}
.admin-digest-times legend{padding:0 4px;color:#425f81;font-weight:600}
.recap-time-slot{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:6px;min-width:0;padding:8px;border:1px solid var(--border);border-radius:8px;background:#fff}
.recap-time-slot input{grid-column:1/-1;width:100%;min-width:0}
.recap-time-slot .recap-time-remove{display:grid;place-items:center;width:30px;height:30px;padding:0;font-size:17px;line-height:1}
.admin-updates-actions{display:flex;align-items:center;gap:7px;flex-wrap:wrap}
.admin-updates-actions p{margin:0;color:var(--muted)}

.overview-crumb{display:none}
.top.show-overview{gap:10px}
.top.show-overview>span:first-child{display:none}
.top.show-overview .overview-crumb{display:inline;margin-right:auto}
#page-overview{--overview-line:#e0e6f0;--overview-ink:#172943;display:grid;gap:14px;color:var(--overview-ink)}
#page-overview[hidden]{display:none}
.overview-heading{display:flex;align-items:flex-end;justify-content:space-between;gap:12px;padding:8px 0 2px}
.overview-heading .eyebrow{display:block;margin-bottom:7px;color:#42688f;letter-spacing:.16em}
.overview-heading h1{font-size:clamp(30px,4vw,43px);line-height:1.08;letter-spacing:-.055em;margin:0}
.overview-heading p{margin:7px 0 0;color:#50637b;font-size:13px}
.overview-heading .primary{border-radius:10px;flex-shrink:0}
.overview-urgent{display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:12px;align-items:center;padding:12px 13px;border:1px solid #f1d8da;border-left:4px solid #b43b50;border-radius:10px;background:#fff3f1;color:#763244}
.overview-urgent[hidden]{display:none}
.overview-urgent-icon{display:grid;place-items:center;width:31px;height:31px;border-radius:8px;background:#f9e3e1;font-size:18px}
.overview-urgent small{display:block;margin-top:4px;color:#765664}
.overview-urgent a{font-size:12px;font-weight:700;color:#8d3045;white-space:nowrap}
.overview-metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}
.overview-metric,.overview-panel{min-width:0;text-align:left;border:1px solid var(--overview-line);border-radius:11px;background:white;box-shadow:0 2px 5px #223d6910}
.overview-metric{display:grid;gap:6px;padding:12px;color:inherit;cursor:pointer}
.overview-metric:hover{border-color:#9ab9df;background:#f9fbff}
.overview-metric>span{font-size:10px;letter-spacing:.12em;font-weight:800;text-transform:uppercase;color:#455f7c}
.overview-metric>div{display:flex;align-items:center;justify-content:space-between;gap:4px}
.overview-metric strong{font-size:29px;line-height:1;letter-spacing:-.04em}
.overview-metric>div span{color:#4d73a4}
.overview-metric small,.overview-panel small{color:#50637a;font-size:12px}
.overview-grid{display:grid;grid-template-columns:minmax(0,1.75fr) minmax(0,1fr);gap:13px}
.overview-panel{padding:15px 16px}
.overview-panel h2{font-size:16px;margin:0 0 10px;letter-spacing:-.03em}
.overview-panel p{color:#50637a}
.overview-attention-row{display:grid;gap:4px;padding:10px 0;border-bottom:1px solid #e9edf4}
.overview-attention-row:last-child,.overview-health-row:last-child{border-bottom:0}
.overview-attention-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:8px}
.overview-attention-heading>div{min-width:0}
.overview-attention-heading small,.overview-attention-heading a{display:block}
.overview-attention-heading small{font-size:10px;letter-spacing:.045em;font-weight:700;margin-bottom:3px}
.overview-attention-heading a{color:#244f85;font-weight:750;overflow-wrap:anywhere}
.overview-badge{display:inline-flex;flex:none;border-radius:20px;padding:3px 7px;color:#405674;background:#e9eff7;font-size:10px;font-weight:750}
.overview-badge[data-tone=green]{background:#e0f3e9;color:#236548}
.overview-badge[data-tone=red]{background:#fbe4e7;color:#a03449}
.overview-badge[data-tone=amber]{background:#fff0d3;color:#7d5316}
.overview-health-row{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:3px 8px;padding:9px 0;border-bottom:1px solid #e9edf4}
.overview-health-row>:last-child{grid-column:1/-1;font-size:12px}
.overview-health-row a,.overview-activity-row a{color:#284e7c}
.overview-workload-row{display:grid;grid-template-columns:22px minmax(54px,82px) minmax(22px,1fr) auto;gap:7px;align-items:center;margin:8px 0;font-size:12px}
.overview-workload-row strong{overflow-wrap:anywhere}
.overview-avatar{display:grid;place-items:center;width:22px;height:22px;background:#e5effb;color:#2b5b93;border-radius:100%;font-size:9px;font-weight:800}
.overview-workload-row:nth-child(2) .overview-avatar{background:#e2f1e9;color:#276347}
.overview-avatar.is-unassigned{border:1px dashed #b4c4db;background:transparent}
.overview-workload-row progress{width:100%;height:6px;appearance:none;border:0;border-radius:10px;background:#e9eef6;color:#4376b9;overflow:hidden}
.overview-workload-row progress::-webkit-progress-bar{background:#e9eef6}
.overview-workload-row progress::-webkit-progress-value{background:#4376b9}
.overview-workload-row progress::-moz-progress-bar{background:#4376b9}
.overview-activity-row{display:grid;grid-template-columns:auto minmax(0,1fr);gap:8px;padding:6px 0;font-size:12px}
.overview-activity-row time{color:#426b9e;font-weight:750}
.overview-activity-row a{overflow-wrap:anywhere}
.overview-status:empty{display:none}
@media(max-width:760px){.overview-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:690px){.overview-grid{grid-template-columns:1fr}.overview-urgent{grid-template-columns:auto minmax(0,1fr)}.overview-urgent a{grid-column:2}.overview-heading{align-items:flex-start}.overview-metrics{gap:7px}.overview-metric{padding:8px}.overview-metric strong{font-size:23px}.overview-attention-heading{flex-wrap:wrap}}
@media(max-width:370px){.overview-heading{flex-wrap:wrap}}

[data-recap-preview]{display:grid;gap:8px}
[data-recap-preview] article{padding:10px 12px;border:1px solid var(--border);border-radius:7px;background:white}
[data-recap-preview] small{display:block;color:var(--muted);margin-top:4px}
[data-recap-preview] article p{margin:6px 0 0}

.ai-settings-detail { max-width: 850px; border-top: 1px solid var(--border); margin-top: 18px; }
.ai-settings-detail summary { cursor: pointer; font-weight: 650; padding: 14px 0; }
.ai-settings-detail [data-recap-times][hidden] { display: none; }
.ai-settings-detail .recap-destinations { display: flex; flex-wrap: wrap; gap: 10px 22px; border: 1px solid var(--border); border-radius: 8px; }
.ai-settings-detail .recap-destinations legend { padding: 0 5px; font-weight: 600; }

.recap-discord-preview { display: grid; gap: 12px; }
.recap-discord-preview[hidden] { display: none; }
.recap-discord-preview article {
  padding: 16px;
  border-left: 4px solid #4a9eff;
  border-radius: 6px;
  background: #2b2d31;
  color: #e1e2e5;
  overflow-wrap: anywhere;
}
.recap-discord-preview h3 { margin: 0 0 12px; color: #fff; font-size: 16px; }
.recap-discord-preview article > div { white-space: pre-wrap; line-height: 1.5; }
.recap-discord-preview strong { color: #fff; }
.recap-discord-preview a { color: #77bdff; }

.agent-tab-access {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(min(100%, 205px), 1fr));
  gap: 8px;
  padding: 12px;
  border: 1px solid var(--line, #d6e1ef);
  border-radius: 10px;
}
.agent-tab-access .account-preference { margin: 0; }
.agent-tab-access small { display: block; font-weight: normal; }

/* Keep ticket identity in view while the conversation and details scroll independently. */
html[data-ticket-view] .ticket-heading {
  display:grid;
  grid-template-columns:auto minmax(0,1fr);
  gap:4px 14px;
  padding:0 0 8px;
  margin:0 0 8px;
  border-bottom:1px solid var(--border);
  background:#f4f7fb;
  flex:none;
}
html[data-ticket-view] .ticket-heading .back{align-self:center;justify-self:start}
html[data-ticket-view] .ticket-overline{justify-content:flex-end;flex-wrap:wrap;gap:8px;margin:0;font-size:13px;letter-spacing:.015em;min-height:28px}
html[data-ticket-view] .ticket-overline>.badge{font-size:13px;padding:3px 8px}
html[data-ticket-view] .ticket-title{grid-column:1/-1;display:flex;align-items:baseline;gap:10px;min-width:0;font-size:clamp(20px,1.65vw,23px);line-height:1.2;letter-spacing:-.025em}
html[data-ticket-view] .ticket-title #detail-number{flex:none;color:#456489;font-weight:750;white-space:nowrap}
html[data-ticket-view] .ticket-heading h1{min-width:0;font-size:inherit;line-height:inherit;letter-spacing:inherit;overflow-wrap:anywhere}
html[data-ticket-view] .ticket-sub{grid-column:1/-1;margin:0;gap:3px 16px;font-size:12px;flex-wrap:wrap;line-height:1.5}
.ticket-company-meta,.ticket-updated-meta{display:inline-flex;align-items:center;gap:6px;min-width:0}
.ticket-sub svg{width:13px;height:13px;flex:none;color:var(--muted)}
#detail-company{font-weight:600;overflow-wrap:anywhere}
.ticket-updated-meta > span{font-size:11px}
#detail-updated{font-weight:500;font-variant-numeric:tabular-nums}
html[data-ticket-view] .ticket-heading .customer-mood{min-height:28px;font-size:13px;padding:3px 8px}
html[data-ticket-view] .ticket-heading .customer-mood-face{font-size:18px}
html[data-ticket-view] .ticket-conversation-toolbar{justify-content:flex-start;flex-wrap:wrap;gap:8px 12px;padding:0 0 8px;min-width:0}
html[data-ticket-view] .ticket-conversation-toolbar h2{font-size:14px;flex:none}
html[data-ticket-view] .ticket-conversation-toolbar #message-count{margin-left:auto;white-space:nowrap}
html[data-ticket-view] .ticket-conversation-toolbar .ticket-ai-actions{gap:7px}
html[data-ticket-view] .ticket-conversation-toolbar .ticket-ai-actions button{min-height:34px;padding:6px 10px}
html[data-ticket-view] .ticket-conversation-toolbar .ticket-ai-actions button span{font-size:12px;color:inherit}
html[data-ticket-view] .ticket-ai-tools:not(:has(>section:not([hidden]))){display:none}
@media(min-width:731px){
  html[data-ticket-view],html[data-ticket-view] body{height:100%;overflow:hidden}
  html[data-ticket-view] body{display:flex;flex-direction:column}
  html[data-ticket-view] .shell{flex:1;height:0;min-height:0;overflow:hidden}
  html[data-ticket-view] .rail{height:100%;min-height:0;overflow-y:auto}
  html[data-ticket-view] .work{display:flex;flex-direction:column;min-width:0;min-height:0}
  html[data-ticket-view] .top{height:46px;flex:none}
  html[data-ticket-view] .ghost-banner{flex:none}
  html[data-ticket-view] main{flex:1;min-height:0;width:100%;padding:10px clamp(14px,2.2vw,32px) 12px}
  html[data-ticket-view] #page-ticket{height:100%;min-height:0;display:flex;flex-direction:column}
  html[data-ticket-view] .ticket-layout{flex:1;min-height:0;align-items:stretch;grid-template-rows:minmax(0,1fr);overflow:hidden;gap:14px}
  html[data-ticket-view] .conversation{display:flex;flex-direction:column;min-height:0;overflow-y:auto;overscroll-behavior-y:contain;scrollbar-gutter:stable;padding-right:7px;padding-bottom:2px;container-type:size}
  html[data-ticket-view] .conversation> *{flex:none}
  html[data-ticket-view] .conversation:focus-visible{outline:2px solid #93b3e1;outline-offset:-2px;border-radius:8px}
  html[data-ticket-view] .context{position:static;min-height:0;overflow-y:auto;overscroll-behavior-y:contain;scrollbar-gutter:stable;align-content:start;padding-right:4px}
  html[data-ticket-view] .conversation :is(.ai-assist-panel,.kb-picker){max-height:calc(100cqh - 90px)}
}
@media(max-width:730px){
  html[data-ticket-view] .ticket-heading{position:sticky;top:0;z-index:5;padding:6px 0;gap:4px 8px;box-shadow:0 6px 9px #f4f7fb}
  html[data-ticket-view] .ticket-heading .ticket-heading-left{grid-column:1/-1}
  html[data-ticket-view] .ticket-overline{grid-column:1/-1;justify-content:flex-start;padding-right:0;gap:6px}
  html[data-ticket-view] .ticket-title{font-size:20px;gap:8px}
  html[data-ticket-view] .ticket-sub{font-size:11px}
  html[data-ticket-view] .ticket-conversation-toolbar{gap:8px}
  html[data-ticket-view] .ticket-conversation-toolbar .ticket-ai-actions{order:1;flex-basis:100%}
}

/* Shared library entry remains in the super-admin console. */
.tenant-title .tenant-title-actions{display:flex;align-items:center;flex-wrap:wrap;gap:10px}.tenant-title-actions a{text-decoration:none;white-space:nowrap;font-size:13px}


.queue-layout-control { display:flex; align-items:center; gap:6px; font-size:12px; }
[data-layout="compact"] .queue-ticket { padding-block:6px; row-gap:4px; }
[data-layout="compact"] .queue-message { display:block; }
[data-layout="compact"] .queue-message > .avatar,
[data-layout="compact"] .queue-message p { display:none; }
[data-layout="cards"] #queue-tickets {
  display:grid;
  grid-template-columns:repeat(auto-fit,minmax(min(100%, 330px),1fr));
  gap:10px;
  padding:10px;
}
[data-layout="cards"] .queue-result { display:flex; }
[data-layout="cards"] .queue-result > :not(#queue-count) { display:none; }
[data-layout="cards"] .queue-ticket {
  grid-template-columns:minmax(0,1fr);
  align-content:start;
  gap:8px;
  border:1px solid var(--border);
  border-radius:9px;
}
[data-layout="cards"] .queue-ticket:last-of-type { border-bottom:1px solid var(--border); }
[data-layout="cards"] .queue-metadata {
  display:flex;
  grid-column:1;
  flex-wrap:wrap;
  gap:6px 12px;
}
[data-layout="cards"] .queue-message p {
  white-space:normal;
  display:-webkit-box;
  -webkit-box-orient:vertical;
  -webkit-line-clamp:2;
}

.queue-spam { display:none; padding:15px; }
.rich-queue:has([data-filter="spam"][aria-pressed="true"]) .queue-spam { display:block; }
.rich-queue:has([data-filter="spam"][aria-pressed="true"]) > :is(.queue-controls,.queue-applied-view,.queue-result,#queue-tickets,#queue-empty) { display:none; }
.queue-spam-toolbar { display:flex; align-items:center; justify-content:space-between; gap:8px; flex-wrap:wrap; }
.queue-spam ul { list-style:none; margin:8px 0; padding:0; }
.queue-spam li { display:grid; gap:3px; padding:10px 0; border-bottom:1px solid var(--border); overflow-wrap:anywhere; }
.queue-spam li span { color:var(--muted); }

.profile-photo-form { display:grid; gap:7px; }
.profile-photo-form label { font-weight:600; }
.profile-photo-form input { min-width:0; max-width:100%; color:inherit; font:inherit; }
.profile-photo-form > div { display:flex; flex-wrap:wrap; gap:8px; }
.rail-footer .avatar, .account-identity .avatar, .thread-entry > summary > .avatar { position:relative; overflow:hidden; }
.profile-photo { position:absolute; inset:0; width:100%; height:100%; object-fit:cover; border-radius:inherit; }

/* Keep workspace links on a shared icon and label grid. */
.rail nav button{gap:10px;min-height:38px}
.rail nav button svg{width:18px;height:18px;flex:0 0 18px;opacity:.85}
.rail nav button[aria-current] svg,.rail nav button:hover svg{opacity:1}
.rail nav button:focus-visible{outline:2px solid #a9ccff;outline-offset:-2px}

.overview-placeholder{display:grid;gap:7px;padding-block:8px}
.overview-placeholder.overview-metric{min-height:89px;padding:12px;cursor:default}
.overview-placeholder span{display:block;width:68%;height:10px;border-radius:5px;background:#dce5f1;animation:ticket-skeleton-pulse 1.4s ease-in-out infinite alternate}
.overview-placeholder span:nth-child(2){width:46%}
.overview-placeholder.overview-metric span:nth-child(2){width:28%;height:26px}
@media(prefers-reduced-motion:reduce){.overview-placeholder span{animation:none}}

#company-list .company-list-unassigned{grid-column:1/-1;margin-top:6px;padding-top:6px;border-top:1px solid var(--border)}
#unassigned-company-contacts li{display:grid;gap:4px;overflow-wrap:anywhere}
#unassigned-company-contacts li div{display:flex;flex-wrap:wrap;gap:6px 14px}
#unassigned-company-contacts a{color:var(--blue)}

.message-view-receipt { position:relative; display:inline-flex; font-weight:normal; }
.message-view-receipt button {
  display:inline-grid;place-items:center;color:var(--muted);background:transparent;border:0;
  border-radius:6px;width:28px;height:28px;padding:6px;cursor:pointer;
}
.message-view-receipt button svg{width:14px;height:14px;stroke-width:1.7}
.message-view-receipt button:is(:hover,:focus-visible,[aria-expanded="true"]){background:#edf2f9;color:var(--blue)}
.message-view-receipt button:focus-visible{outline:2px solid var(--blue);outline-offset:1px}
.message-view-list {
  display:none;position:absolute;z-index:4;inset-inline-end:0;top:100%;cursor:default;
  width:max-content;max-width:min(270px,75vw);max-height:220px;overflow:auto;
  padding:12px 14px;box-shadow:0 6px 20px #223d6920;font-size:12px;line-height:1.5;
}
.message-view-receipt:hover .message-view-list,
.message-view-receipt button:focus-visible + .message-view-list,
.message-view-receipt button[aria-expanded="true"] + .message-view-list { display:grid; gap:8px; }
.message-view-heading{font-size:11px;font-weight:600;letter-spacing:.02em;color:var(--muted)}
.message-view-list strong{font-size:12px;font-weight:600;color:var(--theme-text,#182b43);overflow-wrap:anywhere}
.thread-entry .message-view-list time {display:block;margin:1px 0 0;color:var(--muted);font-size:11px;white-space:normal}
html[data-theme="dark"] .message-view-receipt button:is(:hover,:focus-visible,[aria-expanded="true"]){background:var(--theme-hover);color:var(--theme-text)}
@media(max-width:730px){
  .message-view-receipt button{width:32px;height:28px}
  .message-view-list{inset-inline-end:auto;inset-inline-start:-140px}
}
.delivery-status p { display:flex; flex-wrap:wrap; align-items:center; gap:5px 8px; }
.delivery-status small { flex-basis:100%; }
.delivery-badge { display:inline-flex; align-items:center; border-radius:6px; padding:2px 7px; font-size:11px; line-height:16px; background:#e8eef7; color:#34547a; }
.delivery-badge:is([data-state="failed"],[data-state="blocked"]) { background:#fce6e8; color:#8f3042; }
.delivery-badge[data-state="unconfirmed"] { background:#fff0d4; color:#795519; }

.delivery-badge[data-state="sent"] { background:#e7f4ed; color:#2c684d; }

#ticket-close-dialog{width:min(450px,calc(100% - 28px));padding:22px;border-radius:14px}
#ticket-close-title{font-size:20px;letter-spacing:-.025em;margin:0}
#ticket-close-dialog .ticket-close-reference{padding:10px 12px;margin:16px 0;background:#f4f7fb;border-radius:8px;font-size:12px;font-weight:600;overflow-wrap:anywhere}
.ticket-close-choices{display:grid;gap:9px}
#ticket-close-dialog .ticket-close-choice{display:flex;align-items:center;gap:12px;text-align:left;padding:13px;border-radius:10px;color:inherit;white-space:normal}
.ticket-close-choice > svg{width:20px;height:20px;color:var(--blue)}
.ticket-close-choice strong,.ticket-close-choice small{display:block}
.ticket-close-choice strong{font-size:13px;font-weight:650}
.ticket-close-choice small{font-size:12px;font-weight:400;line-height:1.45;margin-top:3px;color:var(--muted)}
#ticket-close-dialog .ticket-close-choice:hover{background:#f0f5fc;border-color:#9ab6dc}
#ticket-close-feedback{font-size:12px;color:var(--muted)}
#ticket-close-feedback:empty{display:none}
#ticket-close-dialog .review-actions{margin-top:16px}
html[data-theme="dark"] #ticket-close-dialog .ticket-close-reference{background:var(--theme-control);color:var(--theme-text)}
html[data-theme="dark"] #ticket-close-dialog .ticket-close-choice:hover{background:var(--theme-hover);border-color:var(--blue)}

.account-appearance { display:grid; gap:8px; align-content:start; }
.account-appearance label { font-weight:600; }
.account-appearance select {
  min-width:0; padding:8px 10px; border:1px solid var(--border);
  border-radius:8px; background:var(--white); color:inherit; font:inherit;
}

/* Appearance applies to the signed-in workspace, including ticket loading. */
html[data-theme="dark"] {
  color-scheme:dark;
  color:#edf2fa;
  background:#252f3e;
  --muted:#c3cfe0;
  --border:#4b5b70;
  --blue:#aacdff;
  --white:#303d50;
  --theme-canvas:#252f3e;
  --theme-control:#293548;
  --theme-raised:#39485d;
  --theme-hover:#425773;
  --theme-text:#edf2fa;
  --theme-rail:#213044;
  --theme-control-edge:#7b8da7;
  --dropdown-chevron:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 16 16'%3E%3Cpath d='m4.5 6.5 3.5 3.5 3.5-3.5' fill='none' stroke='%23c3cfe0' stroke-linecap='round' stroke-linejoin='round' stroke-width='1.4'/%3E%3C/svg%3E");
  --theme-success:#294d47;
  --theme-warning:#51452e;
  --theme-error:#543943;
}
html[data-theme="dark"] :is(.shell,.work,main,.ticket-skeleton,.ticket-heading,.ticket-scroll-layout) {
  background:var(--theme-canvas);
  color:var(--theme-text);
}
html[data-theme="dark"] :is(.rail,.ticket-skeleton-rail) {
  background:var(--theme-rail);
}
html[data-theme="dark"] :is(.top,.card,.thread-entry,.composer,.queue,.queue-ticket,.queue-head,
  .queue-controls,.overview-panel,.overview-metric,.performance-panel,.performance-stat,
  .tenant-card,.team-person,.ticket-skeleton-card,#dispatch-startup,dialog,
  .ai-assist-panel,.canned-panel,.queue-sort-options,.queue-layout-control,
  .queue-spam,.queue-applied-view,.notification-list,.signature-preview,
  .account-preference-list,.account-preference,.account-sound-picker,
  .admin-settings-frame,.admin-settings-nav,.ai-settings-detail,.delivery-status,
  [class^="kb-"][class$="-card"],[class^="kb-"][class$="-panel"]) {
  background:var(--white);
  color:var(--theme-text);
  border-color:var(--border);
}
html[data-theme="dark"] .thread-entry.agent-reply {
  background:#394350;
}
html[data-theme="dark"] .thread-entry:is(.new-customer-reply,.new-staff-message) {
  --message-pulse-base:#304a41;
  --message-pulse-peak:#365b4c;
  background:var(--message-pulse-base);
  border-color:#67bf96;
}
html[data-theme="dark"] #page-overview {
  --overview-line:var(--border);
  --overview-ink:var(--theme-text);
}
html[data-theme="dark"] :is(.queue-column-label,.queue-result,.composer-footer,
  .composer .modes,.thread-kind,.trimmed-content,.preview,.recipient-chip,
  .overview-avatar,.team-badge,.performance-bar,.conversation .thread-actions,
  .account-identity,.overview-placeholder span,.ticket-skeleton-card span) {
  background:var(--theme-raised);
  color:var(--theme-text);
  border-color:var(--border);
}
html[data-theme="dark"] :is(.quiet,.text-button,input:not([type=checkbox]):not([type=radio]),
  select,textarea,[contenteditable=true]) {
  background-color:var(--theme-control);
  color:var(--theme-text);
  border-color:var(--border);
}
html[data-theme="dark"] :is(.quiet:hover,.queue-ticket:hover,.overview-metric:hover,
  .queue-views button:hover,.admin-settings-nav button:hover) {
  background:var(--theme-hover);
  color:var(--theme-text);
}
html[data-theme="dark"] :is(.queue-views button[aria-pressed=true],.modes button[aria-pressed=true],
  .admin-settings-nav button[aria-selected=true],.performance-tabs button[aria-selected=true]) {
  background:var(--theme-hover);
  color:#fff;
}
html[data-theme="dark"] :is(.primary,.queue-controls .primary) { background:#3d68a5; color:#fff; }
html[data-theme="dark"] :is(a,.subject-link,.thread-actions button) { color:var(--blue); }
html[data-theme="dark"] :is(small,.muted,.thread-byline,.queue-message small,.thread-author,
  .overview-heading p,.overview-panel p,.overview-metric small,.overview-metric>span,
  .performance-definition,.cloud-settings label,.account-identity [data-account-email]) {
  color:var(--muted);
}
html[data-theme="dark"] :is(.private-note,.overview-badge.warn,.delivery-badge[data-state="unconfirmed"]) {
  background:var(--theme-warning); color:#ffe5b2; border-color:#806a45;
}
html[data-theme="dark"] :is(.overview-urgent,.delivery-badge:is([data-state="failed"],[data-state="blocked"])) {
  background:var(--theme-error); color:#ffd4db; border-color:#895867;
}
html[data-theme="dark"] .delivery-badge[data-state="sent"] {
  background:var(--theme-success); color:#c0f1dd;
}
html[data-theme="dark"] :is(.avatar,.priority-chip,.sla-chip,.badge,.delivery-badge) {
  border:1px solid #8796aa;
}
html[data-theme="dark"] ::placeholder { color:var(--muted); opacity:1; }
html[data-theme="dark"] :is(.queue-views button,.queue-columns summary,.queue-sort summary b,
  .queue-sort-options button,.queue-columns fieldset,.kb-folders button,.kb-empty h2,
  .ticket-fields dt,.ticket-fields dd,.back,.thread-entry summary,.composer .modes button) {
  color:var(--theme-text);
}
html[data-theme="dark"] :is(.queue-sort summary,.queue-columns fieldset,
  .queue-views button span,.account-signature [data-reply-preferences],
  .kb-folders,.kb-editor-meta,.kb-picker,.kb-picker-results,.kb-detail-top,
  #ticket-company-popup,.thread-entry .message-body,.account-sound-picker) {
  background:var(--theme-control);
  border-color:var(--border);
}
html[data-theme="dark"] input::file-selector-button {
  background:var(--theme-control); color:var(--theme-text); border-color:var(--border);
}
html[data-theme="dark"] input:not(:disabled)::file-selector-button:hover {
  background:var(--theme-hover);
}
html[data-theme="dark"] :is(.kb-heading p,.kb-intro,.kb-folders h2,.kb-search-row>span,
  .kb-card>p,.kb-card-meta,.kb-card-foot small,.kb-empty,#kb-status,.kb-editor-meta label,
  .kb-edit-block label) { color:var(--muted); }
html[data-theme="dark"] :is(.kb-folders button[aria-pressed=true],.queue-sort-options button[aria-pressed=true]) {
  background:var(--theme-hover); color:var(--theme-text);
}
html[data-theme="dark"][data-ticket-view] .ticket-title #detail-number,
html[data-theme="dark"] .composer-footer .tools button { color:var(--blue); }
html[data-theme="dark"] .sla { background:var(--theme-warning); color:#ffe5b2; }
html[data-theme="dark"] .sla small { color:#eed4a5; }
html[data-theme="dark"] .sandbox-sla .sla-overdue { color:#ffb8c3; }

.mobile-inbox-controls,.rail .mobile-workspace-menu { display:none; }
.rail #notifications-button .notifications-label { margin:0; padding:0; background:none; }

@media(max-width:730px) {
  .shell { display:flex; flex-direction:column; }
  .work { flex:1; min-height:0; }
  .rail {
    display:grid; grid-template-columns:minmax(0,1fr) auto auto;
    align-items:center; gap:6px; padding:7px 10px;
  }
  .rail .brand { max-width:100%; min-width:0; margin:0; gap:5px; }
  .rail .brand img { max-width:100%; object-fit:contain; }
  .rail .brand span { overflow:hidden; text-overflow:ellipsis; white-space:nowrap; }
  .rail .mobile-workspace-menu {
    display:inline-flex; justify-content:center; align-items:center; gap:6px;
    min-width:82px; min-height:44px; padding:6px 9px; border:1px solid #7895bb;
    border-radius:8px; background:#2a4a73; color:#fff; font-size:14px;
  }
  .rail .mobile-workspace-menu:hover { background:#365b89; }
  .rail #notifications-button {
    position:relative; width:44px; height:44px; padding:0; justify-content:center;
  }
  .rail #notifications-button .notifications-label {
    position:absolute; width:1px; height:1px; clip-path:inset(50%); overflow:hidden;
  }
  .rail #notifications-count { position:absolute; inset:0 0 auto auto; font-size:10px; }
  .work>.top { min-height:44px; height:auto; padding-block:4px; gap:7px; }
  .dispatch-release { padding-bottom:calc(10px + env(safe-area-inset-bottom)); }
  .rail nav,.rich-queue>.queue-views,.rich-queue>.queue-controls { display:none; }
  .mobile-inbox-controls {
    display:grid; gap:8px; padding:10px; border-bottom:1px solid var(--border);
  }
  main:has(>#page-inbox:not([hidden])) { padding-top:14px; }
  #page-inbox .list-head { margin:2px 0 10px; }
  #page-inbox .list-head :is(.eyebrow,p) { display:none; }
  .mobile-inbox-search input {
    width:100%; min-height:44px; font-size:16px; padding:8px 10px;
    border:1px solid var(--border); border-radius:8px; background:var(--white); color:inherit;
  }
  .mobile-inbox-actions { display:grid; grid-template-columns:minmax(0,1.35fr) minmax(0,.8fr) minmax(0,1.1fr); gap:6px; align-items:stretch; }
  .mobile-inbox-actions button { width:100%; min-height:44px; padding:6px 5px; margin:0; font-size:12px; }
  #mobile-queue-button { display:flex; align-items:center; gap:4px; min-width:0; justify-content:flex-start; text-align:left; }
  #mobile-queue-button [data-mobile-queue-name] { overflow:hidden; text-overflow:ellipsis; white-space:nowrap; }
  [data-mobile-queue-count],[data-mobile-filter-count] {
    display:inline-block; margin-inline-start:4px; border-radius:6px; padding:0 4px;
    background:var(--white); color:var(--blue);
  }
  #mobile-inbox-panel {
    position:fixed; inset:auto 0 0; width:100%; max-width:none; max-height:82dvh;
    margin:0; padding:12px 16px calc(16px + env(safe-area-inset-bottom));
    border:1px solid var(--border); border-radius:16px 16px 0 0;
    overflow-y:auto; overscroll-behavior:contain;
  }
  #mobile-inbox-panel::backdrop { background:#17294375; }
  .mobile-inbox-panel-header { display:flex; justify-content:space-between; align-items:center; margin-bottom:8px; }
  #mobile-inbox-panel button,#mobile-inbox-panel select,#mobile-inbox-panel summary { min-height:44px; }
  #mobile-inbox-panel :is(nav,.queue-views,.queue-controls) {
    display:grid; grid-template-columns:minmax(0,1fr); gap:6px; padding:0; border:0;
  }
  #mobile-inbox-panel :is(nav button,.queue-views button) {
    display:flex; align-items:center; gap:8px; padding:8px 10px; text-align:left;
    border:1px solid var(--border); border-radius:8px; background:transparent; color:inherit;
  }
  #mobile-inbox-panel :is(nav [aria-current],.queue-views [aria-pressed=true]) {
    border-color:var(--blue); color:var(--blue);
  }
  #mobile-inbox-panel .queue-views button span { margin-inline-start:auto; }
  #mobile-inbox-panel .queue-controls>label { display:grid; gap:4px; }
  #mobile-inbox-panel .queue-controls>label>.sr { position:static; width:auto; height:auto; clip-path:none; }
  #mobile-inbox-panel .queue-controls select { width:100%; font-size:16px; }
  #mobile-inbox-panel :is(.queue-sort-options,.queue-columns fieldset) { position:static; width:100%; max-width:none; }
  #mobile-inbox-panel [data-mobile-clear-filters] { margin-top:12px; }
}

@media(max-width:540px) {
  .queue-ticket .ticket-id { display:flex; align-items:baseline; gap:7px; }
  .queue-ticket .ticket-id strong { font-size:16px; }
  .queue-ticket .ticket-id small { margin:0; }
}

/* Keep text and its surface paired when a component defines its own colors. */
html[data-theme="dark"] :is(.overview-heading .eyebrow,.overview-metric>div span,.overview-activity-row time) {
  color:var(--blue);
}
html[data-theme="dark"] :is(.queue-sort summary,.queue-owner>span,.queue-state .badge,
  .performance-tabs button,.admin-settings-nav button) {
  color:var(--theme-text);
}
html[data-theme="dark"] :is(.queue-columns legend,.kb-empty,.performance-definition,.performance-access) {
  background:var(--white);
  color:var(--theme-text);
}
html[data-theme="dark"] :is(.kb-results-heading>span,#kb-count,.performance-panel p,.admin-nav-group>p) {
  color:var(--muted);
}
html[data-theme="dark"] :is(.kb-folders button small,.performance-table th,.branding-logo-preview .brand-placeholder) {
  background:var(--theme-raised);
  color:var(--theme-text);
}
html[data-theme="dark"] :is(.performance-tabs button,.admin-settings-nav button)[aria-pressed="true"] {
  background:var(--theme-hover);
  color:var(--theme-text);
}
html[data-theme="dark"] :is(.performance-definition p,.performance-access p,
  .settings-mailbox>p,.ai-feature-field p,.kb-library-hint,.usage-task strong,.usage-details summary) {
  color:var(--muted);
}
html[data-theme="dark"] .admin-settings-nav button[aria-current="page"] {
  background:var(--theme-hover);
  color:var(--theme-text);
}
html[data-theme="dark"] :is(.mailbox-health-details>div,.admin-settings-frame .sla-business-hours,
  .admin-settings-frame .sla-week,.template-token-guide,.response-library-list,
  .admin-settings-frame [data-admin-section="inactivity"] fieldset,
  .inactivity-settings .closed-reply-choice,.admin-settings-frame [data-admin-section="ai"] form>label.inline-check,
  .admin-updates-card,.discord-test,.usage-metric,.ai-analytics .usage-table-scroll th,
  .admin-settings-frame .delivery-list>p,.admin-settings-frame .notification-sound-form) {
  background:var(--theme-control);
  border-color:var(--border);
}
html[data-theme="dark"] :is(.inactivity-settings .closed-reply-choice:has(input:checked),
  .admin-settings-frame .sla-schedule-tabs button[aria-pressed="true"]) {
  background:var(--theme-hover);
  color:var(--theme-text);
}
html[data-theme="dark"] :is(.kb-manage-tabs button,.sla-targets thead) {
  color:var(--theme-text);
}
html[data-theme="dark"] :is(.sla-targets thead,.admin-settings-frame .sla-schedule-tabs,
  .admin-settings-frame .sla-business-hours button,.admin-settings-frame [data-admin-section] textarea) {
  background:var(--theme-raised);
  border-color:var(--border);
  color:var(--theme-text);
}
html[data-theme="dark"] :is(.mailbox-health-details dt,.inactivity-settings legend,
  .admin-settings-frame fieldset[data-ai-features]>p,.usage-metric>span) {
  color:var(--muted);
}
html[data-theme="dark"] :is(.template-token-guide code,.admin-updates-card h4,.usage-metric>strong) {
  color:var(--theme-text);
}
html[data-theme="dark"] .kb-manage-tabs button[aria-current="page"] {
  background:var(--theme-hover);
  color:var(--theme-text);
}
html[data-theme="dark"] #ticket-create {
  background:var(--white);
  color:var(--theme-text);
}
html[data-theme="dark"] #ticket-create :is(.create-contact-summary,input,textarea) {
  background:var(--theme-control);
  color:var(--theme-text);
}
html[data-theme="dark"] #notifications-dialog .icon-button {
  color:var(--theme-text);
}
html[data-theme="dark"] #ticket-create .required-mark {
  color:#ffb8c3;
}

/* Let ticket metadata wrap naturally on phones without a separate panel. */
@media(max-width:730px) {
  .queue-ticket .queue-metadata:has(> :not([hidden])) {
    display:flex;
    flex-wrap:wrap;
    align-items:baseline;
    gap:5px 12px;
  }
  .queue-ticket .queue-state .badge {
    border:0;
    font-weight:700;
  }
  .queue-ticket .queue-priority .priority-chip {
    display:inline-flex;
    align-items:center;
    gap:5px;
    padding:0;
    border:0;
    background:transparent;
  }
  .queue-ticket .priority-chip::before {
    content:"";
    width:6px;
    height:6px;
    border-radius:50%;
    background:currentColor;
  }
  .queue-ticket .queue-owner small {
    display:inline;
    margin-inline-start:4px;
  }
  .queue-metadata:has(.queue-state:not([hidden])) .queue-sla:has(.sla-chip.repeats-status) {
    display:none;
  }
}
html[data-theme="dark"] .queue-metadata [data-column] {
  color:var(--muted);
}
html[data-theme="dark"] .queue-metadata :is(.priority-chip,.sla-chip) {
  background:transparent;
  border:0;
  color:var(--muted);
}
html[data-theme="dark"] .queue-metadata :is(.priority-chip.low,.sla-chip.met,.sla-chip.on-track) {
  color:#c0f1dd;
}
html[data-theme="dark"] .queue-metadata :is(.priority-chip.high,.sla-chip.due-soon,.sla-chip.due-soon small) {
  color:#ffe5b2;
}
html[data-theme="dark"] .queue-metadata :is(.priority-chip.urgent,.sla-chip.breached,.sla-chip.breached small) {
  color:#ffb8c3;
}

.profile-crop { width:min(380px,calc(100% - 24px)); }
.profile-crop canvas {
  display:block;
  width:min(230px,100%);
  height:auto;
  margin:14px auto;
  border-radius:50%;
  background:var(--theme-control,#f1f5fb);
  cursor:grab;
  touch-action:none;
}
.profile-crop canvas:active { cursor:grabbing; }
.profile-crop label { display:flex; align-items:center; gap:12px; }
.profile-crop input[type="range"] { flex:1; min-width:0; accent-color:var(--blue); }
.profile-crop [role="status"]:empty { display:none; }

/* Loading rows share the dimensions of the Overview cards and lists. */
.overview-metric { min-height:92px; }
.overview-placeholder.overview-metric { min-height:92px; padding:12px; }
.overview-placeholder.overview-attention-row { min-height:88px; gap:5px; padding:10px 0; }
.overview-placeholder.overview-health-row { min-height:54px; grid-template-columns:minmax(0,1fr) 55px; padding:9px 0; }
.overview-placeholder.overview-health-row span:nth-child(2) { width:100%; }
.overview-placeholder.overview-workload-row { grid-template-columns:22px minmax(54px,82px) 1fr 20px; padding:0; gap:7px; }
.overview-placeholder.overview-workload-row span { width:100%; }
.overview-placeholder.overview-workload-row span:first-child { height:22px; border-radius:50%; }
.overview-placeholder.overview-activity-row { grid-template-columns:42px 1fr; }
.overview-placeholder.overview-activity-row span:first-child { width:100%; }
@media(max-width:690px) {
  .overview-metric,.overview-placeholder.overview-metric { min-height:84px; padding:8px; }
}

html:has(#page-overview:not([hidden]), #page-knowledge:not([hidden]), #kb-admin-mount:not([hidden]) .kb-workbench) {
  scrollbar-gutter:stable;
}
main:has(> #page-overview:not([hidden]), > #page-knowledge:not([hidden])) {
  width:100%;
  min-width:0;
}
.overview-heading [data-overview-date] { min-height:1lh; }

/* Component controls and surfaces with explicit light theme colors. */
html[data-theme="dark"] :is(#performance-filters, #kb-list, .kb-search-row>label,
  .team-editor, .branding-logo-preview, .canned-card, .kb-picker.kb-share-panel,
  [data-recap-preview] article) {
  background:var(--white);
  color:var(--theme-text);
  border-color:var(--border);
}
html[data-theme="dark"] :is(#discord-settings, #page-performance, .response-library,
  .canned-panel, .admin-settings-frame, .ai-assist-panel, .queue-controls) :is(
  input:not([type=checkbox]):not([type=radio]), select, textarea),
html[data-theme="dark"] :is(#customer-search, #queue-search) {
  background:var(--theme-control);
  color:var(--theme-text);
  border-color:var(--border);
}
html[data-theme="dark"] .kb-search-row input {
  background:transparent;
  color:var(--theme-text);
}
html[data-theme="dark"] :is(.performance-filters label, .performance-stat small,
  .performance-panel h2 small, .response-library-row small, .response-library-row span,
  .canned-panel .canned-tip, .kb-share-foot, .kb-picker .kb-share-status,
  .ai-assist-panel [role="status"], .ai-assist-panel button[data-action]) {
  color:var(--muted);
}
html[data-theme="dark"] :is(.performance-bar>div, .usage-bar, .usage-explainer,
  .notification-loading span, .team-person .team-avatar, .kb-share-symbol,
  .ai-assist-options, .ai-assist-panel [data-ai-references], .recap-time-slot,
  .ai-people, .related-match, .kb-row-icon, .kb-state, .kb-shared-label,
  .kb-share-foot, .kb-share-search, .ticket-picker ul) {
  background:var(--theme-raised);
  color:var(--theme-text);
  border-color:var(--border);
}
html[data-theme="dark"] :is(.response-library-row, .merge-ticket-options button,
  .canned-panel .canned-card, .kb-picker .kb-share-result) {
  background:var(--theme-control);
  color:var(--theme-text);
  border-color:var(--border);
}
html[data-theme="dark"] :is(.response-library-row:is(:hover,[aria-pressed=true]),
  .merge-ticket-options button:is(:hover,:focus-visible,[aria-pressed=true]),
  .kb-picker .kb-share-result:hover, .kb-folders button:hover,
  .ai-assist-panel button[data-action][aria-pressed=true]) {
  background:var(--theme-hover);
  color:var(--theme-text);
  border-color:var(--border);
}
html[data-theme="dark"] :is(.overview-urgent-icon, .overview-badge[data-tone=red], .library-confirm) {
  background:var(--theme-error);
  color:#ffd4db;
  border-color:#895867;
}
html[data-theme="dark"] .overview-urgent-icon {
  background:#704754;
}
html[data-theme="dark"] :is(.overview-badge[data-tone=amber], .usage-warning, .ghost-banner,
  .ghost-banner a, .tenant-deleting) {
  background:var(--theme-warning);
  color:#ffe5b2;
  border-color:#806a45;
}
html[data-theme="dark"] .overview-badge[data-tone=green] {
  background:var(--theme-success);
  color:#c0f1dd;
}
html[data-theme="dark"] .overview-badge[data-tone=neutral] {
  background:var(--theme-raised);
  color:var(--theme-text);
}
html[data-theme="dark"] :is(.overview-urgent small, .overview-urgent a) { color:#ffd4db; }
html[data-theme="dark"] :is(.performance-table td, .overview-attention-row, .overview-health-row,
  .kb-row, .kb-share-controls, .ai-assist-panel [data-review]) { border-color:var(--border); }
html[data-theme="dark"] :is(.brand:not(:has(img)), .brand:not(:has(img)) .brand-placeholder) {
  background:var(--theme-control);
  color:var(--blue);
}
html[data-theme="dark"] .brand:not(:has(img)) b { color:var(--theme-text); }
html[data-theme="dark"] .response-library-row:is(:hover,[aria-pressed=true]) :is(span, small) {
  color:var(--theme-text);
}
html[data-theme="dark"] .admin-updates-toggle input {
  background:var(--theme-control);
  border-color:var(--muted);
}
html[data-theme="dark"] .admin-updates-toggle input:checked {
  background:#3a66a3;
  border-color:var(--blue);
}
html[data-theme="dark"] .admin-updates-toggle input::before { background:var(--theme-text); }
html[data-theme="dark"] :is(#canned-close, .kb-picker .kb-share-close,
  .kb-picker .kb-share-empty h3, .kb-picker .kb-share-preview-heading h3) {
  color:var(--theme-text);
}
html[data-theme="dark"] :is(.kb-picker .kb-share-head p, .kb-picker .kb-share-filter>span,
  .kb-picker .kb-share-empty p, .kb-picker .kb-share-meta, .kb-picker .kb-share-result p,
  .kb-picker .kb-share-preview-heading p) {
  color:var(--muted);
}
html[data-theme="dark"] :is(.kb-picker .kb-share-text-action, .kb-picker .kb-share-back,
  .kb-picker .kb-share-result-title, .kb-picker .kb-share-retry) {
  color:var(--blue);
}
html[data-theme="dark"] :is(.kb-picker .kb-share-empty-icon, #saved-replies-button[aria-expanded=true]) {
  background:var(--theme-hover);
  color:var(--theme-text);
  border-color:var(--border);
}

main:has(> #page-customers:not([hidden])) {
  width:100%;
  min-width:0;
  margin-inline:0;
}

/* Dark inbox statuses read as text instead of boxed labels. */
html[data-theme="dark"] .queue-ticket .queue-state .badge {
  background:transparent;
  border:0;
  padding:0;
  color:var(--theme-text);
}
html[data-theme="dark"] .queue-ticket .queue-state .badge.amber { color:#ffe5b2; }
html[data-theme="dark"] .queue-ticket .sla-chip.repeats-status {
  background:transparent;
  border:0;
  color:var(--muted);
}

/* Keep library text and controls readable in each interaction state. */
html[data-theme="dark"] .kb-workbench .kb-row-title,
html[data-theme="dark"] .kb-workbench .kb-row-title:hover {
  color:var(--blue);
  background:transparent;
}
html[data-theme="dark"] .kb-workbench .kb-row:hover,
html[data-theme="dark"] .kb-workbench .kb-folders button:is(:hover,[aria-pressed=true]) {
  background:var(--theme-hover);
  color:var(--theme-text);
  border-color:var(--border);
}
html[data-theme="dark"] .kb-workbench .kb-row-actions button {
  background:var(--theme-control);
  color:var(--theme-text);
  border-color:var(--border);
}
html[data-theme="dark"] .kb-workbench .kb-row-actions button:hover {
  background:var(--theme-hover);
}
html[data-theme="dark"] .kb-workbench .kb-row-actions .kb-delete:hover {
  background:var(--theme-error);
  color:#ffd4db;
}
html[data-theme="dark"] .kb-workbench .kb-search-row label:focus-within {
  outline-color:var(--blue);
}

html[data-theme="dark"][data-ticket-view] .ticket-heading {
  border-bottom-color:transparent;
  box-shadow:none;
}
html[data-theme="dark"] .ticket-heading .customer-mood,
html[data-theme="dark"] #review-status-label {
  background:var(--theme-control);
  color:var(--theme-text);
  border-color:var(--border);
}
html[data-theme="dark"] .ticket-heading .customer-mood:hover {
  background:var(--theme-hover);
}
html[data-theme="dark"] #review-status-label strong { color:var(--theme-text); }
html[data-theme="dark"] #review-status-label small { color:var(--muted); }
html[data-theme="dark"] #review-status {
  background:var(--white);
  color:var(--theme-text);
  border-color:var(--border);
}
html[data-theme="dark"] .conversation .thread-actions {
  background:transparent;
  gap:6px;
}
html[data-theme="dark"] .conversation .thread-actions .text-button {
  background:transparent;
  border:0;
  border-radius:6px;
  padding:5px 8px;
  color:var(--blue);
}
html[data-theme="dark"] .conversation .thread-actions .text-button:hover {
  background:var(--theme-hover);
  color:var(--theme-text);
}
html[data-theme="dark"] .composer-footer #discard { color:#e3bec5; }
html[data-theme="dark"] .composer-footer #discard:hover {
  background:var(--theme-error);
  color:#ffd4db;
}

/* Ticket writing tools and message disclosures share the workspace palette. */
html[data-theme="dark"] :is(.composer-footer .ai-toolbar-button, .related-tickets .related-open,
  .related-tickets .related-search) {
  background:var(--theme-control);
  border-color:var(--border);
  color:var(--blue);
}
html[data-theme="dark"] :is(.composer-footer .ai-toolbar-button:is(:hover,[aria-expanded=true]),
  .related-tickets .related-open:hover,.related-tickets .related-search:hover) {
  background:var(--theme-hover);
  border-color:var(--blue);
  color:var(--theme-text);
}
html[data-theme="dark"] :is(.ai-assist-panel,.related-tickets,.ticket-summary) {
  box-shadow:0 10px 30px #11192360;
}
html[data-theme="dark"] :is(.ai-panel-header h3,.ai-instructions,.ai-refine label,
  .ai-review-heading,.related-match h3,.ticket-summary [data-summary]) {
  color:var(--theme-text);
}
html[data-theme="dark"] :is(.ai-panel-header p,.ai-review-heading small,.ai-review-footer>span,
  .ai-assist-panel [data-ai-references],.related-number,.related-excerpt>span,
  .related-tickets [role=status],.related-tickets .related-help,
  .ticket-summary [role=status],.ticket-summary-actions small) {
  color:var(--muted);
}
html[data-theme="dark"] :is(.ai-panel-icon,.related-icon) {
  color:var(--blue);
  background:var(--theme-raised);
}
html[data-theme="dark"] .ai-assist-panel[aria-busy=true] .ai-panel-icon {
  animation-name:ai-thinking-dark;
}
@keyframes ai-thinking-dark { 50% { background:var(--theme-hover); color:var(--theme-text); } }
html[data-theme="dark"] .ai-assist-close { color:var(--muted); }
html[data-theme="dark"] :is(.ai-assist-close:hover,.ai-assist-options button[data-action]:hover) {
  color:var(--theme-text);
  background:var(--theme-hover);
}
html[data-theme="dark"] .ai-assist-panel textarea:focus-visible {
  background:var(--theme-control);
  border-color:var(--blue);
  outline-color:var(--blue);
}
html[data-theme="dark"] :is(.ai-refine,.related-excerpt,.format-toolbar) {
  background:var(--theme-control);
  border-color:var(--border);
  color:var(--theme-text);
}
html[data-theme="dark"] :is(.related-excerpt p,.related-status) { color:var(--theme-text); }
html[data-theme="dark"] .related-status { background:var(--theme-control); }
html[data-theme="dark"] .related-status.is-resolved {
  background:var(--theme-success);
  color:#c0f1dd;
}
html[data-theme="dark"] .ai-assist-panel [data-ai-references] a { color:var(--blue); }
html[data-theme="dark"] .sandbox-thread .trimmed-content { background:transparent; }
html[data-theme="dark"] .sandbox-thread .trimmed-content > summary { background:transparent;color:var(--muted); }
html[data-theme="dark"] .sandbox-thread .trimmed-content > summary:hover { background:var(--theme-hover);color:var(--theme-text); }
html[data-theme="dark"] #company-list a:is(:hover,:focus-visible,[aria-current]) {
  background:var(--theme-hover);
  color:var(--theme-text);
  border-color:var(--border);
}
html[data-theme="dark"] #company-list a[aria-current] { border-color:#7897be; }
html[data-theme="dark"] :is(.ai-assist-panel,.ticket-ai-tools,.sandbox-thread,.customer-layout)
  :is(button,a,summary,textarea):focus-visible {
  outline:2px solid var(--blue);
  outline-offset:2px;
}

html[data-theme="dark"] :is(.queue-sort-options button:is(:hover,:focus-visible),
  .queue-columns summary:hover,.queue-columns[open] summary,
  .notification-mark-read:is(:hover,:focus-visible)) {
  background:var(--theme-hover);
  color:var(--theme-text);
  border-color:var(--theme-control-edge);
}
html[data-theme="dark"] :is(#notifications-title small,.notification-mark-read,
  .overview-workload-row progress) {
  background:var(--theme-control);
  color:var(--blue);
  border-color:var(--border);
}
html[data-theme="dark"] .notification-mark-read:is(:hover,:focus-visible) {
  background:var(--theme-hover);
}
html[data-theme="dark"] .overview-workload-row progress::-webkit-progress-bar {
  background:var(--theme-control);
}
html[data-theme="dark"] :is(.ai-assist-panel,.customer-layout,.kb-workbench,.admin-settings-frame,
  #review,#page-settings,.queue-controls)
  :is(input:not([type=checkbox],[type=radio],[type=range]),select,textarea) {
  border-color:var(--theme-control-edge);
}
html[data-theme="dark"] ::selection { background:#4e6d94; color:#fff; }

html[data-theme="dark"] :is(.kb-row-main>p,.kb-row-meta>span,.kb-workbench .kb-reading figcaption) {
  color:var(--muted);
}
html[data-theme="dark"] :is(.kb-workbench .kb-reading,.saved-view-editor) {
  background:var(--white);
  color:var(--theme-text);
  border-color:var(--border);
}
html[data-theme="dark"] .kb-workbench .kb-reading figure img { border-color:var(--border); }
html[data-theme="dark"] :is(.notification-status.notification-error,#directory-create-error) {
  color:#ffd4db;
}

@supports (appearance:base-select) and selector(select::picker(select)) {
  @media (forced-colors:none) {
    html[data-theme="dark"] select::picker(select) {
      background:var(--white);
      color:var(--theme-text);
      border-color:var(--theme-control-edge);
      box-shadow:0 10px 28px #11192375;
    }
    html[data-theme="dark"] select option:is(:checked,:hover,:focus-visible) {
      background:var(--theme-hover);
      color:var(--theme-text);
      outline-color:var(--theme-control-edge);
    }
    html[data-theme="dark"] select option::checkmark { color:var(--blue); }
  }
}
html[data-theme="dark"] .kb-workbench .kb-detail-top .kb-delete {
  background:var(--theme-control);
  color:#ffd4db;
  border-color:var(--border);
}
html[data-theme="dark"] .kb-workbench .kb-detail-top .kb-delete:hover {
  background:var(--theme-error);
}
html[data-theme="dark"] :is(#discord-state,.admin-updates-heading .badge):not(.ok,.amber,.red) {
  background:var(--theme-control);
  color:var(--muted);
  border-color:var(--border);
}
html[data-theme="dark"] .queue-ticket:is([data-status="Resolved"],[data-status="Closed"]) {
  filter:none;
}
html[data-theme="dark"] .queue-ticket:is([data-status="Resolved"],[data-status="Closed"])
  :is(.ticket-id strong,.subject-link) {
  color:var(--blue);
  filter:none;
}
html[data-theme="dark"] .sandbox-alerts {
  background:var(--white);
  color:var(--theme-text);
  border-color:var(--border);
  border-inline-start-color:var(--blue);
}
html[data-theme="dark"] :is(.kb-confirm .kb-confirm-name,.kb-workbench .kb-edit-block) {
  color:var(--theme-text);
}
html[data-theme="dark"] :is(.kb-confirm p,.kb-workbench .kb-editor-help) { color:var(--muted); }
html[data-theme="dark"] .kb-confirm-icon { background:var(--theme-error); color:#ffd4db; }
html[data-theme="dark"] .kb-workbench .kb-edit-block {
  background:var(--theme-control);
  border-color:var(--border);
}
html[data-theme="dark"] #save-status { color:var(--muted); }
html[data-theme="dark"] .composer-footer .tools .icon-button:is(:hover,[aria-expanded=true],[aria-pressed=true]):not(#discard) {
  background:var(--theme-hover);
  color:var(--theme-text);
}
html[data-theme="dark"] .kb-workbench .kb-block-tools>span { color:var(--muted); }

.ticket-image-preview{box-sizing:border-box;width:max-content;max-width:calc(100vw - 24px);max-height:calc(100dvh - 24px);margin:auto;padding:16px;border:1px solid var(--border);border-radius:12px}
.ticket-image-preview::backdrop{background:#111b2ab8}
.ticket-image-preview button{display:block;margin:0 0 12px auto}
.ticket-image-preview img{display:block;width:auto;height:auto;max-width:min(1100px,calc(100vw - 58px));max-height:calc(100dvh - 120px);margin-inline:auto;object-fit:contain}

.tenant-dns-guide{margin-top:16px}
.tenant-dns-record{margin:12px 0;padding:12px;border:1px solid #dce5f0;border-radius:10px;background:#f4f7fb;font-size:14px}
.tenant-dns-field{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:end;gap:8px;margin-top:8px}
.tenant-dns-field label{display:grid;gap:4px;min-width:0;font-size:13px}
.tenant-dns-field button{min-height:40px}